Senior Operations Analyst
2 weeks ago
We are seeking a highly skilled Senior Operations Analyst to join our team at Quess Philippines Corporation. As a key member of our operations team, you will be responsible for overseeing all real-time Workforce Management (WFM) activities to ensure that our operational and client goals are met.
Responsibilities:
- Implement analysis and reporting via WFM tools available
- Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that Service Level Agreements (SLAs) are met
- Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team
Requirements:
- 2+ years of experience in RTA with hands-on experience of IEX and CXOne
- Working knowledge of WFM tools like Verint, Genesys, Aspect, and Calabrio etc. is an advantage
- Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word, and Outlook
- Clear communication skills to manage client and stakeholder conversations
About the Role:
This role offers a competitive salary range of PHP 250,000 - 350,000 per annum, depending on experience. If you have a passion for delivering exceptional results in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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