Operations Manager
2 days ago
Quess Philippines Corporation is a leading provider of business process management solutions.
Job Title: Operations Manager - Scheduling and Planning ExpertWe are seeking an experienced Operations Manager - Scheduling and Planning Expert to join our team. This role will be responsible for scheduling and planning operations, ensuring efficient utilization of resources and meeting customer needs.
Key Responsibilities:- Manage scheduling and planning operations to ensure optimal resource allocation and meet customer demands.
- Analyze forecasting data to predict future demand and adjust schedules accordingly.
- Develop and maintain relationships with clients and stakeholders to understand their needs and preferences.
- Collaborate with cross-functional teams to improve operational efficiency and effectiveness.
- 4+ years of experience in scheduling and planning, preferably in a contact center environment.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Proficient in MS Office tools, including Excel, Word, PowerPoint, and Outlook.
- Knowledge of WFM tools like IEX and Verint is a plus.
- A competitive salary range of PHP 120,000 - PHP 180,000 per annum.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career prospects.
At Quess Philippines Corporation, we value our employees' contributions and offer a dynamic work environment that promotes growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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