Workforce Optimization Analyst
2 months ago
At Trinity Workforce Solutions, we are seeking a highly skilled WFM Real Time Analyst to join our team. This is an exciting opportunity for an individual to leverage their expertise in workforce management to drive business results.
About the RoleWe are looking for a seasoned professional with a proven track record in analyzing and optimizing real-time WFM activities. The successful candidate will have hands-on experience with IEX and CXOne, as well as a working knowledge of WFM tools like Verint, Genesys, Aspect, and Calabrio. Advanced proficiency in Excel is also essential.
Responsibilities- Oversee all real-time WFM activities to ensure operational and client goals are met
- Implement analysis and reporting via WFM tools available
- Prepare daily/weekly/monthly reports and distribute them to leadership and Senior Management Team
- Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met
- Reporting of information such as call volumes, SL and abandon rates as and when required by the business
To be successful in this role, you will need:
- 2+ years of RTA Experience with hands-on experience of IEX and CXOne
- Working knowledge of WFM tools like Verint, Genesys, Aspect, and Calabrio etc. is an advantage
- Advanced proficiency in Excel
- Ability to work on flexible schedules aimed at supporting a 24x7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week
$70,000 - $100,000 per year, depending on location and experience.
-
Workforce Optimization Director
2 months ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout the RoleWe are seeking a highly skilled Workforce Management Executive to join our team at TASQ Staffing Solutions. As a Workforce Optimization Director, you will play a key role in driving business growth and profitability through effective workforce management strategies.Key ResponsibilitiesDevelop and implement workforce management strategies to...
-
Workforce Management Data Analyst
1 month ago
Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full timeJob DescriptionWe are seeking a highly skilled Workforce Management Data Analyst to join our team at Trinity Workforce Solutions.Key Responsibilities:Oversee real-time workforce management activities to ensure operational goals and client satisfaction are met.Analyze and report on workforce management data using various tools and software.Prepare and...
-
Workforce Optimization Manager
4 weeks ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeJob SummaryWe are seeking a highly skilled Workforce Optimization Manager to join our team at Quess Philippines Corporation. The successful candidate will be responsible for managing the workforce and optimizing scheduling processes.ResponsibilitiesManage and optimize workforce planning and scheduling to meet business objectives.Develop and implement...
-
Workforce Optimization Specialist
1 month ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full time**Job Summary:**Neksjob Corporation is seeking a highly skilled Workforce Optimization Specialist to join our team. As a key member of our workforce management team, you will play a crucial role in ensuring the efficient operation of our business processes.**Responsibilities:**Intraday Management: Act as the first point of contact for Intraday Analysts in...
-
Workforce Optimization Specialist
5 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout TASQ Staffing Solutions">TASQ Staffing Solutions is a reputable staffing agency dedicated to providing exceptional workforce solutions. We strive to connect top talent with leading organizations, fostering growth and success in the industry.">Job Summary">We are seeking an experienced Workforce Manager to join our team. The ideal candidate will have a...
-
Workforce Optimization Specialist
1 month ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeNeksjob Corporation seeks a skilled professional to fill the role of Workforce Optimization Specialist.">We are seeking an individual with expertise in organizational studies and evaluations, systems design, work simplification, and measurement analysis. If you have a passion for process improvement and operations optimization, we encourage you to...
-
Strategic Workforce Optimization Leader
3 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAt TASQ Staffing Solutions, we are seeking a highly skilled Strategic Workforce Optimization Leader to join our team.We offer a competitive $80,000 - $110,000 per annum salary package for this position.About the Role:This is a key leadership role that requires a strong background in workforce management and a passion for driving business outcomes through...
-
Workforce Management Leader
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWe are seeking a skilled Workforce Management Executive to join our team at TASQ Staffing Solutions. This role is perfect for individuals who are passionate about workforce optimization and have experience working in BPO settings.Key ResponsibilitiesAnalyze and optimize workforce management processes to improve efficiency and productivityDevelop and...
-
Workforce Optimization Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeAbout the RoleWe are seeking a highly skilled Workforce Optimization Specialist to join our team at Quess Philippines Corporation. This is an exciting opportunity for a professional with expertise in workforce forecasting and scheduling.The ideal candidate will have a strong background in WFM, with experience in creating and managing short-term and long-term...
-
Workforce Operations Analyst
2 months ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeAt Neksjob Corporation, we are seeking a highly skilled Workforce Operations Analyst to join our team. This role is an exciting opportunity for a motivated and detail-oriented individual to take on the challenge of driving efficiency in our workforce management operations.The estimated salary for this position is $60,000 - $80,000 per year, depending on...
-
Workforce Management Strategist
1 month ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob OverviewTASQ Staffing Solutions is seeking a highly skilled Workforce Management Executive to join our team. This role will play a critical part in driving business growth and optimizing workforce efficiency.Key ResponsibilitiesDevelop and implement strategic workforce plans to meet business objectives.Analyze data to identify trends and areas for...
-
Senior Financial Analyst Position
1 month ago
Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full timeWe are seeking a highly skilled Senior Financial Analyst to join our team at Eteam Workforce Private Corporation. As a key member of our finance department, you will play a critical role in shaping the financial future of our organization.About the RoleThis Senior Financial Analyst position offers an exciting opportunity for a seasoned professional to...
-
WFM Time Series Analyst
3 days ago
Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full timeWe are seeking a skilled WFM Real Time Analyst to join our team at Trinity Workforce Solutions. As a key member of our workforce management team, you will be responsible for ensuring operational and client goals are met through real-time analysis and reporting.The successful candidate will have 2+ years of experience in a similar role with hands-on...
-
Workforce Management Specialist
1 month ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeAre you looking for a challenging role in workforce management?About the JobWe are seeking an experienced Workforce Management Specialist to join our team at Neksjob Corporation. In this role, you will be responsible for managing and analyzing data to optimize workforce performance.The ideal candidate will have a strong background in MS Office, including...
-
Strategic Workforce Management Expert
2 weeks ago
Cebu City, Central Visayas, Philippines Manpower Core Group Inc. Full timeAbout the RoleWe are seeking an experienced Workforce Management Executive to join our team in Cebu City. This is a pivotal role that requires a strategic thinker with a deep understanding of workforce management principles and practices.Key ResponsibilitiesPioneer new initiatives and drive change in workforce management processesDevelop and implement...
-
Workforce Planning Analyst
5 days ago
Cebu City, Central Visayas, Philippines Visage Executive Search Full timeAt Visage Executive Search, we are seeking a highly skilled Workforce Management Scheduler to join our team. This role plays a vital part in ensuring the efficient operation of our business.About the RoleThis is an exciting opportunity for a proactive and detail-oriented individual to work as a Workforce Management Scheduler. In this capacity, you will be...
-
Workforce Management Operations Director
1 month ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob DescriptionAt TASQ Staffing Solutions, we are seeking a seasoned Workforce Management Executive to lead our team.About the RoleThis is a dynamic opportunity for an experienced professional to oversee workforce management operations and drive business growth. The successful candidate will be responsible for developing and implementing strategies to...
-
Workforce Management Operations Director
2 months ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob DescriptionTASQ Staffing Solutions seeks a skilled Workforce Management Executive to join our team.About the RoleWe are looking for a highly experienced professional with expertise in workforce management, including rotational schedules and service adherence models. The ideal candidate will have a strong background in WFM tools and excellent Excel...
-
Workforce Management Professional
1 month ago
Cebu City, Central Visayas, Philippines RecruiterPH Full timeJob Title: Workforce Management Professional - Cebu We are seeking a highly skilled Workforce Management Professional to join our team at RecruiterPH in Cebu. As a key member of our operations team, you will be responsible for ensuring the efficient management of our workforce to meet business demands. **Salary:** The estimated salary range for this role...
-
Workforce Management Scheduler Professional
6 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions seeks a seasoned Workforce Management Scheduler to join our team.Job SummaryThe ideal candidate will have at least 2 years of experience in workforce management, with expertise in forecasting and scheduling.About TASQ Staffing SolutionsWe are a leading staffing solutions company dedicated to providing top talent to businesses across...