Senior Quality Assurance Team Lead

3 days ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

At TASQ Staffing Solutions, we are seeking an exceptional Senior Quality Assurance Team Lead to join our team.

About the Role

This is a $120,000 - $150,000 per year opportunity to lead a team of quality analysts and drive process improvements in a dynamic environment. As a Senior Quality Assurance Team Lead, you will be responsible for managing a team of 15-20 quality analysts, monitoring agents for compliance with established processes, policies, and guidelines, and analyzing information to build recommendations to reduce errors and improve process performance.

Key Responsibilities
  • Manage a team of 15-20 quality analysts to ensure seamless execution of quality processes.
  • Monitor site performance against key business metrics such as productivity, accuracy, CSAT, quality, and AHT.
  • Analyze data to identify trends and opportunities for process improvements.
  • Develop and implement process change initiatives, Six Sigma/Lean/Kaizen activities, and other quality improvement projects.
  • Collaborate with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.
Requirements and Qualifications

To succeed in this role, you will need:

  • A degree in a relevant field (e.g., business, quality assurance, operations management).
  • Proven experience in quality assurance, team leadership, or a related field.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
  • Strong knowledge of quality assurance principles, methodologies, and tools.
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary range of $120,000 - $150,000 per year.
  • A generous bonus structure based on individual and team performance.
  • A comprehensive health insurance plan.
  • A retirement savings plan with company match.
  • Paid time off and holidays.


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