Senior Quality Assurance Team Lead
3 days ago
At TASQ Staffing Solutions, we are seeking an exceptional Senior Quality Assurance Team Lead to join our team.
About the RoleThis is a $120,000 - $150,000 per year opportunity to lead a team of quality analysts and drive process improvements in a dynamic environment. As a Senior Quality Assurance Team Lead, you will be responsible for managing a team of 15-20 quality analysts, monitoring agents for compliance with established processes, policies, and guidelines, and analyzing information to build recommendations to reduce errors and improve process performance.
Key Responsibilities- Manage a team of 15-20 quality analysts to ensure seamless execution of quality processes.
- Monitor site performance against key business metrics such as productivity, accuracy, CSAT, quality, and AHT.
- Analyze data to identify trends and opportunities for process improvements.
- Develop and implement process change initiatives, Six Sigma/Lean/Kaizen activities, and other quality improvement projects.
- Collaborate with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.
To succeed in this role, you will need:
- A degree in a relevant field (e.g., business, quality assurance, operations management).
- Proven experience in quality assurance, team leadership, or a related field.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
- Strong knowledge of quality assurance principles, methodologies, and tools.
We offer a comprehensive benefits package, including:
- A competitive salary range of $120,000 - $150,000 per year.
- A generous bonus structure based on individual and team performance.
- A comprehensive health insurance plan.
- A retirement savings plan with company match.
- Paid time off and holidays.
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