Workforce Operations Analyst

1 month ago


Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

At Neksjob Corporation, we are seeking a highly skilled Workforce Operations Analyst to join our team. This role is an exciting opportunity for a motivated and detail-oriented individual to take on the challenge of driving efficiency in our workforce management operations.

The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience.

We require the successful candidate to have at least 6 months to 1 year of RTA experience, with good knowledge of MS Office (Word, Excel, PowerPoint) and the ability to automate reports using macros. Experience with WFM tools such as eWFM, IEX, CMS Avaya, Blue Pumpkin, or Aspect is a plus but not required.

In this role, you will be responsible for escalating misses in Service Level Agreements (SLAs) and challenges with operations in executing real-time action plans. You will also provide input to the WFM team on conceptualizing intraday reports that drive efficiency and help improve operations performance.

Additionally, you will generate performance reports and provide recommendations based on performance trends. We require you to follow planned data collection processes and design macros to automate reports and reduce inefficiencies.

As a Workforce Operations Analyst, you will be working closely with other teams, including Reporting and Analysis, to ensure seamless communication and effective problem-solving. You will also be responsible for providing training and conducting knowledge transfer sessions to new team members on WFM tools and functions.

This is an exciting opportunity for someone who is passionate about data analysis, process improvement, and teamwork. If you have a strong work ethic, excellent communication skills, and a keen eye for detail, we would love to hear from you.



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