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WFM Executive

2 months ago

Cebu City, Central Visayas, Philippines Recruiter PH Full time
Job Title: WFM ExecutiveJob Summary:

We are seeking a highly skilled WFM Executive to join our team at Recruiter PH. The successful candidate will be responsible for preparing and maintaining headcount and capacity planners for assigned processes, as well as preparing forecasts for volume, productivity, and shrinkage.

Key Responsibilities:
  • Prepare and maintain headcount and capacity planners for processes assigned.
  • Prepare forecasts for volume, productivity, and shrinkage.
  • Validate production and non-production hiring and/or internal movements.
  • Analysis of scheduling outputs and recommend changes whenever necessary.
  • Coordinate with internal and external stakeholders on items related to capacity planning and hiring.
  • Coordinate with cross-functional teams on matters related to resource planning and movements.
  • Supervise and train team members performing work tasks and responsibilities.
Qualifications:
  • Education Qualification: The applicant should necessarily have completed Graduation, preferably of Math or science major.
  • Must have 2-5 years of WFM experience in a BPO setting.
  • Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role.
Requirements:
  • Good working knowledge of computer i.e., MS Office, Above average MS Excel knowledge is required.
  • Excellent verbal & written communication & presentation skills.
  • Good Interpersonal & people management skills with a good problem-solving approach.
  • Expert knowledge of service procedures.
  • Good analytical skills in MIS, number crunching & reporting to internal & external customers.
  • WFM Tool Competency (IEX, eWFM, etc...)
  • RTA/MIS Experience is advantageous.
Work Setup:
  • Job title: WFM Executive
  • Process: Airline
  • Work set-up: Night and shifting schedule, work onsite
  • Location: Cebu
  • Salary range: 25K-32K