Operations Team Lead

1 month ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

TASQ Staffing Solutions is seeking an experienced Operations Team Lead to join our team. This is a challenging role that requires strong leadership and organizational skills.

Salary: The estimated annual salary for this position is around $70,000-$90,000, depending on experience and qualifications.

About the Role

The Operations Team Lead will be responsible for maintaining various matrices defined by clients. They will also handle customer care issues and service problems, coordinate escalations, and assess customers' needs.

  • Main Responsibilities:
  • Independently handle customer inquiries and provide resolutions;
  • Motivate team members through effective management and career development;
  • Liaise with other areas of the company affecting technical support;
  • Analyze reports, including process dashboards and team performance reports;
  • Initiate appropriate actions plans and trainings;
  • Manage attendance and attendance incentives for the team;
  • Oversee periodic shift-level projects/initiatives and administrative aspects of the group/shift;
  • Mentor and assist new hires;

Required Skills and Qualifications:

  • Graduate of any course;
  • 4-6 years relevant experience;
  • Good working knowledge of computer software, operating systems, internet services, and online tools;
  • Excellent verbal and written communication and presentation skills;
  • Good interpersonal and people management skills with good problem-solving approach;
  • Expert knowledge of service procedures;
  • Good analytical skills for MIS, number crunching, and reporting to internal and external customers;

Benefits:

  • Competitive salary range;
  • Ongoing training and professional development opportunities;
  • A dynamic and supportive work environment;
  • Opportunities for career growth and advancement;

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