Training and Development Leadership Specialist
1 day ago
Job Description:
Neksjob seeks a skilled Training and Development Associate Manager to oversee the development and implementation of training programs. In this client-facing role, you will manage a team of trainers and content developers/writers, driving business growth through effective training.
About the Role:
This is a mid-shift project with weekends off. The ideal candidate will have at least 7 years of experience in Training and Development, including 2 years in the Contact Center or BPO industry and 5 years as a lead. Experience in business training, professional development, research, and workshops is an advantage.
Responsibilities:
- Assessment of Training Needs: Perform performance trends and training needs analysis to identify areas for improvement and implement targeted coaching intervention programs.
- Reporting: Generate, review, and distribute required training reports, including training trends and activity reports to Operation Leads and Clients.
- Team Support: Assist with team-specific reporting activities, such as productivity reports, end-of-shift reports, and other operations-related reports.
Key Skills and Qualifications:
- Leadership: Proven experience as a lead with a strong understanding of Adult Learning Theory.
- Presentation and Communication: Excellent presentation skills with the ability to communicate complex ideas effectively.
- Analysis and Problem-Solving: Strong analytical skills with the ability to analyze performance trends and develop targeted intervention programs.
Benefits:
Neksjob offers a dynamic work environment with opportunities for growth and development. If you are a motivated and experienced training professional, we encourage you to apply for this exciting opportunity.
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