Training Quality Assurance Specialist
11 hours ago
Nityo Infotech is a leading provider of IT services, seeking an experienced Training Quality Assurance Specialist to join our team.
Job DescriptionWe are looking for a skilled professional with expertise in designing and delivering training programs for new hires, particularly in a call center or service desk environment.
Key Responsibilities:- Develop and implement training curricula that align with organizational goals and performance metrics.
- Create engaging training materials using tools such as PowerPoint, Canva, and Articulate 360.
- Evaluate training effectiveness and implement improvements based on feedback and performance data.
- Conduct call monitoring and evaluations to ensure compliance with company policies and customer service standards.
- Provide constructive feedback to agents based on QA evaluations and develop action plans for improvement.
To be successful in this role, you will need:
- Bachelor's degree in Information Technology, Business, or equivalent.
- At least 2+ years of relevant experience in training and quality assurance.
- Proven track record of developing and delivering effective training programs.
- Excellent communication and interpersonal skills, with the ability to foster a positive learning environment.
- Strong organizational and time management abilities to handle multiple training sessions and projects simultaneously.
- Familiarity with learning management systems (LMS) and other training technology.
Nityo Infotech is committed to providing high-quality IT services and solutions to our clients. We value innovation, teamwork, and continuous improvement, and we seek like-minded professionals to join our team.
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