Training Quality Assurance Specialist

11 hours ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time

Nityo Infotech is a leading provider of IT services, seeking an experienced Training Quality Assurance Specialist to join our team.

Job Description

We are looking for a skilled professional with expertise in designing and delivering training programs for new hires, particularly in a call center or service desk environment.

Key Responsibilities:
  • Develop and implement training curricula that align with organizational goals and performance metrics.
  • Create engaging training materials using tools such as PowerPoint, Canva, and Articulate 360.
  • Evaluate training effectiveness and implement improvements based on feedback and performance data.
  • Conduct call monitoring and evaluations to ensure compliance with company policies and customer service standards.
  • Provide constructive feedback to agents based on QA evaluations and develop action plans for improvement.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Information Technology, Business, or equivalent.
  • At least 2+ years of relevant experience in training and quality assurance.
  • Proven track record of developing and delivering effective training programs.
  • Excellent communication and interpersonal skills, with the ability to foster a positive learning environment.
  • Strong organizational and time management abilities to handle multiple training sessions and projects simultaneously.
  • Familiarity with learning management systems (LMS) and other training technology.
About Us

Nityo Infotech is committed to providing high-quality IT services and solutions to our clients. We value innovation, teamwork, and continuous improvement, and we seek like-minded professionals to join our team.



  • Taguig, National Capital Region, Philippines Hunters Hub Inc Full time

    Hunters Hub Inc is seeking a highly skilled Senior Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will play a vital role in ensuring the highest quality of our banking applications.


  • Taguig, National Capital Region, Philippines RecruiterPH Full time

    About the Role:RecruiterPH is seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our healthcare services.Key Responsibilities:Conduct regular audits to ensure compliance with industry standards and company policiesAnalyze quality metrics to identify areas...


  • Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    About the RoleNeksjob Philippines seeks a highly skilled Automation Quality Assurance Specialist to join our team. As an integral part of our quality assurance department, you will be responsible for designing, developing, and maintaining automated test scripts using Tosca Testsuite.


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech, a leading provider of innovative technology solutions, is currently seeking an experienced Senior Quality Assurance Specialist to join our team.Based in Taguig, this role offers a competitive salary package up to PHP 60,000 per month, reflecting the company's commitment to attracting and retaining top talent.As a key member of our QA team,...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job DescriptionAt Gratitude Philippines, we are seeking a highly skilled Quality Assurance Specialist to join our team. In this role, you will play a vital part in ensuring the highest standards of quality care are delivered to our clients.Key Responsibilities:Conduct regular reviews of managed care internal and external claim files to validate consistent...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Nityo Infotech. This role is responsible for ensuring the quality of our software products by planning, executing, and tracking testing activities.About the RoleThis position involves working closely with cross-functional teams to identify and prioritize testing tasks,...


  • Taguig, National Capital Region, Philippines DDT Konstract Inc. Full time

    About DDT Konstract Inc.We are a dynamic construction company seeking a skilled Senior MEPFS Quality Assurance Specialist to join our team. Our mission is to deliver high-quality projects on time and within budget.Job SummaryThe Senior MEPFS Quality Assurance Specialist will be responsible for ensuring that all technical requirements and documents meet...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job DescriptionGratitude Philippines is seeking a highly skilled Senior Quality Assurance Specialist to join our team. This role will be responsible for ensuring the highest standards of quality in our clinical services.About the RoleWe are looking for a dedicated professional with strong clinical expertise and a passion for quality assurance. As a Senior...


  • Taguig, National Capital Region, Philippines Tasq Staffing Solutions Full time

    About the Role">We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Tasq Staffing Solutions. In this role, you will be responsible for executing transactional monitoring in line with agreed service quality plans, providing coaching and feedback to agents, and performing root cause analyses to identify areas for...


  • Taguig, National Capital Region, Philippines Cobden & Carter International Full time

    Job DescriptionCobden & Carter International is seeking an experienced Lead Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the quality of our services and identifying areas for improvement.About the RoleThe Senior Quality Assurance Manager will be responsible for managing ownership of issues and overall...


  • Taguig, National Capital Region, Philippines Cobden & Carter International Full time

    We are seeking an experienced Senior Quality Assurance Specialist to join our team at Cobden & Carter International.Job SummaryThe successful candidate will be responsible for assisting the Development teams with building, customizing, deploying, and managing environment/test automation frameworks. Additionally, they will perform both functional and...


  • Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    At Hunter's Hub Incorporated, we are seeking a highly skilled Data Quality and Assurance Specialist to join our team. This role will be responsible for ensuring the accuracy, completeness, and consistency of our data assets.About the RoleThe Data Quality and Assurance Specialist will work closely with our business subject matter experts and data developers...


  • Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

    Job OverviewWe are seeking a skilled Quality Assurance (QA) Engineer to join our team at Strategic Networks Inc. The ideal candidate will have a strong understanding of quality assurance principles and be able to apply them to ensure the highest level of product satisfaction.About UsStrategic Networks Inc. is a leading provider of innovative solutions for...


  • Taguig, National Capital Region, Philippines DDT Konstract Inc. Full time

    We are seeking a highly skilled and experienced Senior MEPFS Quality Assurance Specialist to join our team at DDT Konstract Inc.The ideal candidate will have a strong background in quality assurance, with experience in reviewing and evaluating technical requirements and documents. They will also be responsible for performing acceptance inspections,...


  • Taguig, National Capital Region, Philippines Hunters hub Incorporated Full time

    Job DescriptionHunters Hub Incorporated seeks a skilled Business Analyst/Quality Assurance Specialist to join our team. The ideal candidate will possess a Bachelor's degree in information technology or a related field and at least 1-2 years of experience in writing Business Requirement Documents (BRD) and Data Gathering.Key Responsibilities:Write effective...


  • Taguig, National Capital Region, Philippines Hunters Hub Inc Full time

    Hunters Hub Inc is seeking a highly skilled Test Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will play a critical role in ensuring the highest level of quality in our software applications.About the RoleThis exciting opportunity involves working closely with cross-functional teams to identify and mitigate...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    About UsNityo Infotech is a renowned IT solutions provider dedicated to delivering top-notch services and expertise to our clients.Job OverviewWe are seeking an experienced Senior Quality Assurance Specialist to join our team in Taguig, ensuring the highest standards of quality in our software testing processes.Key Responsibilities:Lead functional and manual...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech Job DescriptionWe are currently seeking a highly skilled Test Analyst to join our team. As a key member of our quality assurance department, you will be responsible for ensuring the highest standards of quality in our products and services.About Nityo InfotechNityo Infotech is a leading provider of software development and testing services....


  • Taguig, National Capital Region, Philippines JK Network Services Full time

    About JK Network ServicesJK Network Services is a BPO firm that delivers customer experience solutions to Fortune 500 businesses, well-known corporations, and innovative entrepreneurs.We are currently seeking a highly skilled SAP Business Suite Quality Assurance Specialist to join our team in Manila.


  • Taguig, National Capital Region, Philippines Hunters Hub Inc Full time

    Job DescriptionThe Software Quality Assurance Specialist is responsible for designing, developing, and maintaining automated testing frameworks to ensure the quality of software applications, systems, and digital products.Key Responsibilities:Develop an automation testing strategy and choose appropriate testing tools to identify areas of the application that...