Technical Support Training Professional
1 week ago
About Nityo Infotech
We are a dynamic and growing technology company looking for skilled professionals to join our team. Our mission is to provide top-notch IT services that meet the evolving needs of our clients.
Job Description
This role involves training and leading a team of technical support specialists. As a Technical Support Trainer, you will be responsible for developing and delivering training programs, mentoring team members, and ensuring that they have the necessary skills to deliver excellent customer service.
Key Responsibilities:
- Design and implement training programs for technical support specialists
- Mentor and coach team members to improve their skills and performance
- Develop and maintain knowledge management systems to ensure that team members have access to relevant information
- Collaborate with other teams to identify training needs and develop solutions
- Analyze team performance data to identify areas for improvement
Requirements
To be successful in this role, you will need:
- A degree in Information Technology or a related field
- At least 2 years of experience in a call center environment, preferably in a leadership role
- Experience with call monitoring systems, such as CISCO Finesse, Calabrio, and ServiceNow ITSM
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Benefits
We offer a competitive salary package, including a base salary of 45,000 PHP per month, plus benefits and opportunities for professional growth and development.
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