Technical Support Training Professional

1 week ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time

About Nityo Infotech

We are a dynamic and growing technology company looking for skilled professionals to join our team. Our mission is to provide top-notch IT services that meet the evolving needs of our clients.

Job Description

This role involves training and leading a team of technical support specialists. As a Technical Support Trainer, you will be responsible for developing and delivering training programs, mentoring team members, and ensuring that they have the necessary skills to deliver excellent customer service.

Key Responsibilities:

  • Design and implement training programs for technical support specialists
  • Mentor and coach team members to improve their skills and performance
  • Develop and maintain knowledge management systems to ensure that team members have access to relevant information
  • Collaborate with other teams to identify training needs and develop solutions
  • Analyze team performance data to identify areas for improvement

Requirements

To be successful in this role, you will need:

  • A degree in Information Technology or a related field
  • At least 2 years of experience in a call center environment, preferably in a leadership role
  • Experience with call monitoring systems, such as CISCO Finesse, Calabrio, and ServiceNow ITSM
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

Benefits

We offer a competitive salary package, including a base salary of 45,000 PHP per month, plus benefits and opportunities for professional growth and development.



  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the RoleWe are seeking a highly skilled Technical Support Professional to join our team at TASQ Staffing Solutions. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.


  • Taguig, National Capital Region, Philippines Hunters hub Incorporated Full time

    Company Overview: Hunters Hub Incorporated is a leading provider of innovative solutions and services in the technology sector. Our team is committed to delivering exceptional results and driving growth through collaboration and expertise.Job Summary: We are seeking a highly skilled Technical Support Professional to join our team. As an IT Specialist -...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job DescriptionWe are looking for a highly skilled Training Manager to join our team at Gratitude Philippines. The successful candidate will be responsible for handling training operations, ensuring high-quality delivery, and meeting client expectations.Key Responsibilities:Manage training programs, trainers, and resources to deliver exceptional...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Lead Trainer to join our team at Nityo Infotech. As a key member of our technical support team, you will be responsible for providing training and guidance to our support staff, ensuring they have the skills and knowledge needed to deliver exceptional customer service.Key...


  • Taguig, National Capital Region, Philippines Hunters hub Incorporated Full time

    About Hunters Hub IncorporatedWe are a dynamic organization seeking an exceptional IT Support Professional to join our team. With a strong focus on delivering top-notch technical services, we offer a stimulating work environment that fosters growth and innovation.Salary and BenefitsWe offer a competitive salary of approximately PHP 45,000 - PHP 60,000 per...


  • Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    About Nityo Infotech Services PhilippinesWe are a leading IT solutions provider seeking a highly skilled Technical Trainer to join our team.Job SummaryThe ideal candidate will possess excellent communication skills, be proficient in MS Office Suite, and have experience working in a service desk or support center environment. A strong focus on team dynamics...


  • Taguig, National Capital Region, Philippines WeSource Management Consultancy Firm Full time

    WeSource Management Consultancy Firm is seeking a skilled Technical Training Specialist to join our team in Manila.The estimated monthly salary for this role is up to 120,000 PHP (Philippine Pesos).Job Description:The Technical Training Specialist will be responsible for delivering high-quality training sessions on Microsoft Power Platform, specifically...


  • Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services Philippines is a leading provider of IT solutions, seeking an exceptional Training and Quality Specialist.">About the RoleWe are looking for a dedicated individual to join our team as a Training and Quality Specialist. In this role, you will be responsible for delivering high-quality training programs to our staff, ensuring they have...


  • Taguig, National Capital Region, Philippines Hunters hub Incorporated Full time

    Job DescriptionHunters Hub Incorporated is seeking a skilled Application Support Specialist to join our team.Key Responsibilities:Provide timely and effective support to end-users experiencing technical issues.Troubleshoot and resolve technical problems using various tools and software.Collaborate with cross-functional teams to identify and implement process...


  • Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

    Job Summary">We are seeking a highly skilled and experienced IT Field Support Engineer to join our team at Strategic Networks Inc. As an IT Technical Support Specialist, you will be responsible for providing technical support and assistance to our end-users, ensuring that they have access to the tools and resources they need to perform their jobs...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    We are seeking a highly skilled Technical and Support Sales professional to join Gratitude Philippines. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the ability to multitask in a fast-paced environment.Key Responsibilities:Provide exceptional customer service experience to media and entertainment...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Gratitude Philippines is seeking a skilled Healthcare Training Professional to join our team. The ideal candidate will possess excellent communication skills, both written and oral, and have experience in healthcare and Trainer roles. Our company offers a dynamic work environment, opportunities for growth, and a range of benefits, including non-taxable...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Job Description:We are seeking a highly skilled Technical Support Specialist to join our team at Nityo Infotech. As a key member of our support team, you will play a crucial role in providing top-notch technical assistance to our clients.About the Role:Provide excellent technical support to clients via phone, email, and chatTroubleshoot and resolve technical...


  • Taguig, National Capital Region, Philippines RecruiterPH Full time

    Job DescriptionWe are seeking a highly skilled Corporate Training Professional to join our team at RecruiterPH.ResponsibilitiesCreate and implement comprehensive training programs that cater to the needs of employees.Collaborate with department heads and executives to identify training requirements.Design and develop training materials, including e-learning...


  • Taguig, National Capital Region, Philippines Tasq Staffing Solutions Full time

    Job DescriptionAs a key member of our team at Tasq Staffing Solutions, you will play a vital role in providing exceptional support to our clients. Your primary responsibility will be to ensure the maximum availability, performance, and utilization of our knowledge and information systems.Key Responsibilities:Provide advanced level support to clients,...


  • Taguig, National Capital Region, Philippines WeSource Management Consultancy Firm Full time

    We are seeking a highly skilled Technical Training Specialist to join our team at WeSource Management Consultancy Firm in Manila. This is a full-time, year-round position that requires exceptional public speaking and presentation skills.About the RoleThe successful candidate will be responsible for delivering training on Power Platform (Power Apps and Power...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    About Gratitude PhilippinesWe are a leading company in the industry, dedicated to providing top-notch services to our clients. As an Exstream Developer and Technical Support expert, you will play a crucial role in helping us achieve our goals.Job SummaryWe are seeking a highly skilled Exstream Developer and Technical Support professional to join our team. In...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech is a reputable company looking for highly skilled professionals to join our team. We are seeking an experienced Application Support professional who can provide top-notch technical support to our clients. If you have a passion for technology and a knack for solving complex problems, we encourage you to apply.The ideal candidate will have at...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    We are seeking a highly skilled IT Technical Support Specialist to join our team at Nityo Infotech. This role is ideal for individuals with a passion for technology and leadership.**About Us**Nityo Infotech is a dynamic company that values innovation and excellence in the field of Information Technology.**Job Summary**This Help Desk Lead position involves...


  • Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services Philippines seeks a seasoned Training and Quality Specialist to join their team.Job OverviewThe ideal candidate will have expertise in training, quality assurance, and leadership. This role is responsible for delivering high-quality training programs, developing training materials, and conducting regular training sessions.Key...