Mobile Application Technical Support Specialist

11 hours ago


Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full time
Job Description

Responsible for providing technical support for the Hunter's Hub, Inc. mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.

Key Responsibilities
  • Work closely with technology partners to ensure prompt and effective resolution of support tickets
  • Collaborate with internal teams to provide seamless technical support
RequirementsQualifications
  • At least 3 years of experience in technical support, with a focus on mobile applications or digital banking
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes
  • Experience working with cross-functional teams
  • Excellent communication, analytical, and problem-solving skills
  • Ability to manage multiple priorities and work effectively under pressure
Preferred Qualifications
  • Experience working with Backbase technology


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