Mobile Application Support Specialist

4 weeks ago


Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time

Welcome to Hunter's Hub Incorporated, a leading organization in the industry. We are seeking an experienced Mobile Application Support Specialist to join our team.

Job Summary

The successful candidate will be responsible for providing technical support for the Chinabank mobile application, troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.

About You

We are looking for a highly skilled and motivated individual with a strong background in technical support. The ideal candidate will have at least 3 years of experience in technical support, with a focus on mobile applications or digital banking. They should possess excellent communication, analytical, and problem-solving skills, as well as the ability to manage multiple priorities and work effectively under pressure.

Responsibilities
  • Provide technical support for the Chinabank mobile application, including troubleshooting and resolving technical issues
  • Coordinate with various stakeholders to ensure prompt and effective resolution of support tickets
  • Work closely with technology partners, such as Backbase, and internal teams to ensure seamless support delivery
Requirements
  • At least 3 years of experience in technical support, with a focus on mobile applications or digital banking
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes
  • Excellent communication, analytical, and problem-solving skills
  • Ability to manage multiple priorities and work effectively under pressure
  • Preferred certifications: ITIL Foundation Certification, Certified Support Professional (CSP), and Certified Help Desk Professional (CHDP)
Salary

$85,000 - $110,000 per year, depending on experience

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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