Technical Support Specialist
6 days ago
Hunter's Hub Inc. is a leading provider of innovative digital banking solutions. We are currently seeking an experienced Technical Support Specialist to join our team.
As a Technical Support Specialist, you will play a critical role in ensuring the delivery of exceptional customer experiences through prompt and effective resolution of technical issues related to our mobile application.
We are looking for someone with at least 3 years of experience in technical support, preferably in mobile applications or digital banking. Strong knowledge of ticketing systems, problem management, and incident resolution processes is essential.
The ideal candidate will have excellent communication, analytical, and problem-solving skills. Ability to manage multiple priorities and work effectively under pressure is also required.
In addition to your technical expertise, we value individuals who can demonstrate a strong understanding of industry standards and best practices in IT service management.
Key responsibilities include:
- Troubleshooting and resolving technical issues related to our mobile application
- Coordinating with technology partners and cross-functional teams to ensure prompt and effective resolution of support tickets
- Managing and escalating technical issues as needed to ensure timely resolution
We offer a competitive salary of $65,000 per year, plus benefits including health insurance, retirement plan, and paid time off.
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