Workforce Optimization Strategist

11 hours ago


Ayala Alabang, National Capital Region, Philippines RecruiterPH Full time
Job Overview

We are seeking a highly skilled Workforce Services Specialist to join our team at RecruiterPH. As a key member of our workforce management team, you will play a critical role in optimizing resource utilization and driving profitability.

Responsibilities
  • Coordinate and guide Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details.
  • Drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments.
  • Manage service levels situations and provide staffing, scheduling and Real-Time Adherence solutions to drive high client satisfaction.
  • Optimize employee satisfaction through accurate, adherence and compliance tracking and enhance company profitability through utilization optimization and intra-day analysis.
  • Manage internal and external audit with processes and controls.
  • Develop resources under your span of control.
Qualifications
  • Bachelor's Degree.
  • 5 years overall workforce management (WFM) related experience, with at least 3 years supervisory/management experience.
  • Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting.


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