Strategic Workforce Optimization Specialist

7 hours ago


Ayala Alabang, National Capital Region, Philippines WHR Global Consulting Full time
Job Description

About WHR Global Consulting
WHR Global Consulting is a leading consulting firm dedicated to helping organizations optimize their workforce management processes. Our team of experts works closely with clients to understand their unique needs and develop tailored solutions to drive efficiency and effectiveness.

Job Summary
We are seeking a highly skilled Strategic Workforce Optimization Specialist to join our team. In this role, you will be responsible for analyzing trends and patterns in volume injection to accurately forecast potential need in class requisition. You will also work closely with staff, managers, and directors to maintain continuous internal communication regarding load balancing and staffing needs.

Main Responsibilities
- Analyze reporting, staffing, and scheduling procedures for maximum efficiency;
- Establish and maintain operational reporting, including real-time and historical reporting on volumes, service performance, staffing, and historical trends;
- Proactively maintain continuous internal communication with staff, managers, and directors regarding load balancing and staffing needs;
- Lead meetings with management to assess performance and identify and mitigate risks;
- Coach, train, and evaluate team members;
- Manage the team to ensure service level standards are consistently met;
- Oversee intraday management of real-time scheduling and workload management to meet service-level requirements;
- Make decisions and provide solutions on certain Operational challenges impacting staffing and scheduling.

Requirements
- At least 1 year relevant experience as Planner and Scheduler;
- At least 1 year experience as leader of any team size;
- Planning and Organizational skills;
- Thrive in a fast-paced environment;
- Attention to detail;
- Good understanding of effective scheduling, planning, and seat planning;
- Commitment to ownership and accountability;

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