Workforce Management Coordinator
1 month ago
We are seeking a highly skilled Workforce Management Coordinator to join our team at RSD Human Resources Management Consultancy.
About the Role:
- As a Workforce Management Coordinator, you will play a crucial role in ensuring the smooth operation of our call center inbound voice process.
- You will be responsible for forecasting and scheduling tasks, utilizing your knowledge of WFM systems such as eWFM, Verint/Blue Pumpkin, IEX, CMS, etc.
- A minimum of 2 years of experience in WFM is required, preferably with experience in Alvaria.
Key Responsibilities:
- Forecasting and scheduling to optimize workforce efficiency
- Maintaining accurate data and reports using Excel skills
- Collaborating with the team to ensure seamless workflow
Requirements:
- Strong Excel skills for data analysis and reporting
- Knowledge of WFM systems and processes
- Minimum 2-year experience in WFM, preferably with Alvaria experience
What We Offer:
- An estimated salary range of $55,000 - $75,000 per annum, depending on experience
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
Location:
RSD Human Resources Management Consultancy
Language:
English (en)
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