Workforce Management Coordinator

1 month ago


Ayala Alabang, National Capital Region, Philippines RSD Human Resources Management Consultancy Full time

We are seeking a highly skilled Workforce Management Coordinator to join our team at RSD Human Resources Management Consultancy.

About the Role:

  • As a Workforce Management Coordinator, you will play a crucial role in ensuring the smooth operation of our call center inbound voice process.
  • You will be responsible for forecasting and scheduling tasks, utilizing your knowledge of WFM systems such as eWFM, Verint/Blue Pumpkin, IEX, CMS, etc.
  • A minimum of 2 years of experience in WFM is required, preferably with experience in Alvaria.

Key Responsibilities:

  • Forecasting and scheduling to optimize workforce efficiency
  • Maintaining accurate data and reports using Excel skills
  • Collaborating with the team to ensure seamless workflow

Requirements:

  • Strong Excel skills for data analysis and reporting
  • Knowledge of WFM systems and processes
  • Minimum 2-year experience in WFM, preferably with Alvaria experience

What We Offer:

  • An estimated salary range of $55,000 - $75,000 per annum, depending on experience
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment

Location:

RSD Human Resources Management Consultancy

Language:

English (en)



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