Strategic Workforce Optimization Specialist

4 days ago


Ayala Alabang, National Capital Region, Philippines WHR Global Consulting Full time

About WHR Global Consulting

We are a leading consulting firm dedicated to helping organizations optimize their workforce management strategies.

Job Summary:

We are seeking an experienced Strategic Workforce Optimization Specialist to join our team. As a key member of our workforce optimization team, you will be responsible for analyzing trends and patterns in volume injection to accurately forecast potential need in class requisition.

You will also be expected to have good knowledge in data trends and patterns in schedule adherence and identify behavioral trends that impact operational performance overall.

Additionally, you will continuously analyze reporting, staffing, and scheduling procedures for maximum efficiency, establish and maintain operational reporting, and proactively maintain continuous internal communication with staff, managers, and directors regarding load balancing and staffing needs.

You will lead meetings with management to assess performance and identify and mitigate risks, coach, train, and evaluate team members, manage the team to ensure service level standards are consistently met, and oversee intraday management of real-time scheduling and workload management to meet service-level requirements.

This role requires strong planning and organizational skills, as well as the ability to thrive in a fast-paced environment. You should have at least 1 year of relevant experience as a Planner and Scheduler, as well as experience as a leader of any team size.

We offer a competitive salary of $85,000 - $105,000 per annum, depending on location, and a range of benefits including comprehensive health insurance, retirement plan, and paid time off.

Key Responsibilities:

  • Analyze trends and patterns in volume injection to accurately forecast potential need in class requisition
  • Have good knowledge in data trends and patterns in schedule adherence and identify behavioral trends that impact operational performance overall
  • Continuously analyze reporting, staffing, and scheduling procedures for maximum efficiency
  • Establish and maintain operational reporting
  • Proactively maintain continuous internal communication with staff, managers, and directors regarding load balancing and staffing needs
  • Lead meetings with management to assess performance and identify and mitigate risks
  • Coach, train, and evaluate team members
  • Manage the team to ensure service level standards are consistently met
  • Oversee intraday management of real-time scheduling and workload management to meet service-level requirements

Requirements:

  • At least 1 year of relevant experience as a Planner and Scheduler
  • Experience as a leader of any team size
  • Strong planning and organizational skills
  • Ability to thrive in a fast-paced environment
  • Good understanding of effective scheduling, planning, and seat planning
  • Commitment to ownership and accountability


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