Workforce Optimization Specialist
1 month ago
Job Description
">- About the Role: We are seeking a highly skilled Workforce Services Specialist to join our team at RecruiterPH. As a key member of our workforce management team, you will play a critical role in ensuring the efficient use of resources and driving profitability for our clients.
- Key Responsibilities:
- Coordinating and Guiding Teams:
- To ensure focus on profitability, resource planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details.
- Driving Profitability:
- To be aware of the financial situation of the account being handled and drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments.
- Client Satisfaction:
- To drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.
- Employee Satisfaction:
- To increase employee satisfaction through accurate, adherence and compliance tracking and enhance company profitability through utilization optimization and intra-day analysis.
- Audit Management:
- Manages internal and external audit with processes and controls.
- Resource Development:
- Responsible for the development of resources under his/her span.
Required Qualifications:
- Bachelor's Degree
- At least 5 years of overall workforce management (WFM) related experience
- 3+ years of supervisory/management experience
- Proficiency in either RTA (Real Time Adherence), Scheduling, Capacity Planning, and Forecasting
Estimated Salary: PHP 45,000 - PHP 60,000 per month
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