Workforce Management Specialist

1 month ago


Ayala Alabang, National Capital Region, Philippines RSD Human Resources Management Consultancy Full time
Job Overview

RSD Human Resources Management Consultancy is seeking a skilled WFM Scheduler to join our team. As a key member of our workforce management team, you will play a crucial role in optimizing our scheduling processes.

About the Role

The ideal candidate will have strong Excel skills, with experience in scrubbing, dissecting, and shaping data to create customized reports. Additionally, they should possess knowledge of WFM systems such as eWFM, Verint/Blue Pumpkin, IEX, CMS, and have a minimum of 2 years of WFM experience in a call center inbound voice process.

Responsibilities
  • Forecasting and scheduling with expertise in Alvaria
  • Creation of customized reports using Excel
  • Maintenance of WFM systems including eWFM, Verint/Blue Pumpkin, IEX, CMS
Requirements
  • Minimum of 2 years of WFM experience in a call center inbound voice process
  • Strong Excel skills
  • Knowledge of WFM systems such as eWFM, Verint/Blue Pumpkin, IEX, CMS
Salary Information

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience.



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