Workforce Optimization Specialist

4 days ago


Ayala Alabang, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Summary

Manpower Core Group Inc. is seeking a highly skilled Workforce Optimization Specialist to join our team in Alabang. This role involves optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.

The ideal candidate will possess excellent skills in scheduling and real-time time management, with strong organizational skills to ensure critical timelines are met. Accuracy and attention to detail are essential in this role, along with the ability to deliver project deliverables with little supervision.

Key Responsibilities:

• Generate schedules that meet business requirements, enabling superior customer service

• Adjust schedules based on actual scenarios and provide overtime requirements/voluntary time off for efficient staffing

• Monitor queues in real-time, tracking agent activity on multiple lines of businesses

• Assist agents with basic troubleshooting and workarounds

• Report and track system issues and outages

• Prepare and publish intraday and relevant reports, ensuring accuracy and timeliness of data

Essential Functions:

• Regularly perform volume and performance analysis, communicating possible impacts to business

• Support management with necessary reports and planning models for decision-making

• Monitor actual activities and compare them to plans, making recommendations for immediate changes

• Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers

• Ensure pre-planned activities are scheduled in advance and communicated effectively

• Adjust schedules based on actual scenarios and provide overtime requirements/voluntary time off for efficient staffing

• Ensure adherence to schedules and raise alerts on time in case of deviations

• Optimize schedules and make real-time adjustments on breaks and lunches based on actual staffing

• Execute skill change and reallocation requests and initiatives

• Provide recommendations in case of understaffing/overstaffing

• Act as the first point of contact for escalations, outages, system issues, or production impacting situations

• Maintain confidentiality relative to organizational strategies, objectives, and practices

Qualifications:

• A Bachelor's/College Degree preferred

• Minimum 1-year experience in Workforce Management

• Excellent skills in scheduling and real-time time management required

• Strong organizational skills to ensure critical timelines are met

• Accuracy and attention to detail essential in this role

• Detail-oriented with the ability to deliver project deliverables with little supervision

• Excellent written, verbal, and e-mail skills, with the ability to interface effectively with individuals at various levels

• Ability to effectively prioritize workload in a fast-paced, real-time environment while remaining detailed and organized

• Demonstrate analytical, organizational, problem-solving, and creative thinking skills

• Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems

• Flexible and willing to work in shift schedules

This role offers an estimated salary of Php 22,000 – Php 34,000 package.

  • Ayala Alabang, National Capital Region, Philippines Growthfn Full time

    Job SummaryWe are seeking a highly skilled Workforce Optimization Specialist to join our team at Growthfn. In this role, you will be responsible for planning, coordinating, and optimizing workforce scheduling to ensure operational efficiency and achieve business objectives.


  • Ayala Alabang, National Capital Region, Philippines Gear Inc Full time

    Gear Inc. is a dynamic organization seeking an experienced Workforce Optimization Specialist to join our team.We offer a competitive salary of $65,000 - $85,000 per annum, depending on experience and qualifications.Job DescriptionAs a Workforce Optimization Specialist, you will be responsible for:Developing and implementing work schedules that maximize...


  • Ayala Alabang, National Capital Region, Philippines Gear Inc Full time

    Job DescriptionGear Inc. is seeking a highly skilled Workforce Analyst to join its team.The ideal candidate will have excellent analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.Key ResponsibilitiesWorkforce Planning and Scheduling: Develop and implement effective workforce planning and scheduling...


  • Ayala Alabang, National Capital Region, Philippines WHR Global Consulting Full time

    About WHR Global ConsultingWe are a leading consulting firm dedicated to helping organizations optimize their workforce management strategies.Job Summary:We are seeking an experienced Strategic Workforce Optimization Specialist to join our team. As a key member of our workforce optimization team, you will be responsible for analyzing trends and patterns in...


  • Ayala Alabang, National Capital Region, Philippines RecruiterPH Full time

    We are seeking an experienced Workforce Services Specialist to join our team at RecruiterPH. This is a challenging role that requires a deep understanding of workforce management principles and practices.Job SummaryThis position is responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule...


  • Ayala Alabang, National Capital Region, Philippines RecruiterPH Full time

    Job Description">About the Role: We are seeking a highly skilled Workforce Services Specialist to join our team at RecruiterPH. As a key member of our workforce management team, you will play a critical role in ensuring the efficient use of resources and driving profitability for our clients.Key Responsibilities:Coordinating and Guiding Teams:To ensure focus...


  • Ayala Alabang, National Capital Region, Philippines Manpower Core Group Inc. Full time

    At Manpower Core Group Inc., we are seeking a skilled Strategic Workforce Optimization Analyst to join our team. This role is responsible for optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.Key Responsibilities:Schedule Optimization: Generate schedules accordingly to meet business...


  • Ayala Alabang, National Capital Region, Philippines RecruiterPH Full time

    Job OverviewIn the capacity of Workforce Services Specialist at RecruiterPH, you will play a pivotal role in ensuring the effective coordination and management of Intraday Teams. This position demands a high level of awareness regarding the financial situation of each account being handled, with a primary focus on driving profitability through resource...


  • Ayala Alabang, National Capital Region, Philippines RCX Recruitment Inc. Full time

    We are seeking a highly skilled Data Optimization Specialist to join our team at RCX Recruitment Inc.As a key member of our development team, you will be responsible for analyzing and optimizing our existing database systems, ensuring data integrity, security, and performance.The ideal candidate will have a strong understanding of database management...


  • Ayala Alabang, National Capital Region, Philippines RSD Human Resources Management Consultancy Full time

    Job OverviewRSD Human Resources Management Consultancy is seeking a skilled WFM Scheduler to join our team. As a key member of our workforce management team, you will play a crucial role in optimizing our scheduling processes.About the RoleThe ideal candidate will have strong Excel skills, with experience in scrubbing, dissecting, and shaping data to create...


  • Ayala Alabang, National Capital Region, Philippines Gear Inc Full time

    Gear Inc. is a leading company in the BPO industry, and we are seeking a highly skilled Talent Planning Specialist to join our team.About the RoleWe are looking for an experienced professional with a strong background in workforce management to lead our optimization efforts. The successful candidate will be responsible for developing and implementing...


  • Ayala Alabang, National Capital Region, Philippines RSD Human Resources Management Consultancy Full time

    We are seeking a highly skilled Workforce Management Coordinator to join our team at RSD Human Resources Management Consultancy.About the Role:As a Workforce Management Coordinator, you will play a crucial role in ensuring the smooth operation of our call center inbound voice process.You will be responsible for forecasting and scheduling tasks, utilizing...


  • Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time

    Join the Filinvest Group as a Cost Optimization Specialist, based in Muntinlupa City.Job SummaryWe are seeking an experienced Cost Controller to oversee our hotel's financial performance and optimize cost management. This role involves analyzing expenses, conducting financial analysis, and developing cost-control strategies to ensure alignment with our...


  • Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time

    Filinvest Hotel, a prestigious hospitality brand, is seeking an exceptional Cost Optimization Specialist to drive financial excellence and propel our hotel's growth. As a key member of our finance team, you will play a pivotal role in ensuring the hotel's financial performance aligns with industry standards.About the Role:We offer a competitive salary of PHP...


  • Ayala Alabang, National Capital Region, Philippines RCX Recruitment Inc. Full time

    Job Description:The Database Developer will be responsible for analyzing and improving our existing development environment, which utilizes Microsoft Access and a comprehensive SQL Server database system. This role requires a deep understanding of database management and optimization techniques.Key Responsibilities:Database Analysis: Assess the existing...


  • Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time

    Filinvest Hotel in Muntinlupa City seeks a highly skilled Cost Controller to join their team.As a key member of the finance department, you will be responsible for driving financial performance and optimizing costs across the hotel. The successful candidate will have a strong background in financial analysis, budget preparation, and variance reporting, as...


  • Ayala Alabang, National Capital Region, Philippines Empire Shared Services Phils. Inc Full time

    About UsEmpire Shared Services Phils. Inc is a leading organization in the gaming industry, dedicated to delivering innovative solutions and exceptional service.Job SummaryWe are seeking an experienced Electrical Engineering Team Lead - Design Optimization Specialist to join our team. As a key member of our engineering department, you will be responsible for...


  • Ayala Alabang, National Capital Region, Philippines GSS PH Full time

    Company OverviewGSS PH is a leading provider of clinical workflow solutions, dedicated to helping healthcare organizations optimize their operations and improve patient care.Our team of experts works closely with clients to understand their unique needs and develop tailored solutions that meet their objectives.


  • Ayala Alabang, National Capital Region, Philippines RCX Philippines Full time

    Job OverviewWe are seeking an experienced Database Developer to join our team at RCX Philippines. As a key member of our development team, you will be responsible for designing and implementing optimized and secured database solutions.Key Responsibilities:1. Analyze and assess existing database structures, including Microsoft Access, views, stored...


  • Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

    Job OverviewGECO Philippines seeks an experienced IT Infrastructure Management Specialist to join our team. This role involves managing and maintaining our IT systems, analyzing data to optimize performance, and automating processes to improve efficiency.