Customer Experience Operations Lead
1 day ago
We are seeking a highly skilled Customer Experience Operations Lead to join our team at BEST CAREERS AND OPPORTUNITIES.
Key Responsibilities:- Monitor and analyze real-time data related to employee activities, call volumes, and service levels, enabling informed business decisions.
- Process and analyze data quickly to ensure timely support for operational needs.
- Safeguard optimal customer support service levels by effectively managing staffing and adherence numbers in real-time.
- Analyze reports, including submitting productivity metrics to management for strategic planning.
- A minimum of Senior High (New curriculum) or Second year College education.
- Excellent communication skills to engage with various stakeholders.
- Prompt decision-making abilities through active problem-solving approaches.
- Effective verbal and written communication, along with presentation skills.
- A proactive attitude and strong work ethic.
- Good working knowledge of computer software, operating systems, internet services, and online tools.
- Strong analytical and translation skills to facilitate effective collaboration.
- Demonstrate teamwork capabilities with a positive attitude and focus on achieving business goals.
- Ability to thrive in fast-paced environments driven by deadlines.
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Senior Operations Manager
1 day ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob DescriptionWe are seeking a highly skilled and experienced Senior Operations Manager to lead our customer experience team. As a key member of our leadership team, you will be responsible for driving business growth, maximizing process efficiency, and ensuring excellent customer service.Key Responsibilities:Develop and implement strategic plans to...
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Operations Lead
1 day ago
Cebu City, Central Visayas, Philippines RecruiterPH Full timeAbout UsRecruiterPH is a reputable staffing agency with extensive experience in recruitment and talent acquisition.The RoleWe are seeking an experienced Assistant Manager to join our team. The ideal candidate will have at least 4-5 years of experience in BPO set-up, particularly in the role we are recruiting for.Key Responsibilities:Lead and manage BPO...
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Technical Team Lead for IT Service Operations
1 month ago
Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full timeLead a High-Performing IT Service Desk TeamWe are seeking an experienced Technical Team Lead to oversee the day-to-day operations of our IT Service Desk team in Cebu. As a key member of our leadership team, you will be responsible for coaching, developing, and motivating a team of 20-30 skilled IT Analysts to deliver world-class customer service.About the...
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Sales Team Lead and Operations Specialist
1 month ago
Cebu City, Central Visayas, Philippines Neksjob Full timeOverview of the RoleNeksjob is seeking a highly skilled Sales Team Lead and Operations Specialist to join our team. In this role, you will be responsible for leading and monitoring sales activities, contributing to sales strategies and forecasts, and ensuring excellent customer service.Key ResponsibilitiesLead and monitor online and offline sales activities...
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Senior Operations Manager
1 month ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob Description:We are seeking an experienced Senior Operations Manager to lead our strategic account team. The successful candidate will be responsible for managing a high-performing team, driving business growth, and ensuring exceptional customer experience.Key Responsibilities:Lead the development and implementation of strategies to increase revenue and...
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Operations Manager
1 day ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full timeJob OverviewTasq Staffing Solutions is seeking an experienced Operations Supervisor to lead our team in a dynamic environment.Key ResponsibilitiesManage daily operations and ensure seamless execution of tasks.Lead and motivate a high-performing team to achieve exceptional results.RequirementsMinimum 1 year experience as an Operations Supervisor in...
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Operations Manager
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time**About the Role:**We are seeking an experienced Operations Manager to join our team at TASQ Staffing Solutions. As a senior team lead, you will be responsible for overseeing the daily operations of our client-facing teams.**Key Responsibilities:Maintain and improve various performance matrices defined by our clients.Independently handle customer complaints...
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Lead Operations Strategist
1 month ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeBest Careers and Opportunities is seeking a highly skilled Lead Operations Strategist to join our team. In this role, you will be responsible for maximizing process efficiency and cost-effectiveness through strategic planning, contract compliance, and governance mechanisms.Key Responsibilities:Develop and implement process enhancements, including technology...
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Team Lead
1 month ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full timeAbout the RoleWe are seeking a highly skilled Team Lead - Operations to join our team at Neksjob Philippines.Job DescriptionThe primary responsibility of this role is to oversee and manage the day-to-day operations of the team, ensuring that all tasks and projects are completed efficiently and effectively.Key Responsibilities:Workflow Management: Develop and...
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Cebu City, Central Visayas, Philippines EastWest Bank Full timeAbout UsEastWest Bank is a leading universal bank in the Philippines, committed to empowering its employees and customers.As Regional Operations Lead for Visayas-Mindanao Business Development, you will oversee the operational efficiency of our retail banking store divisions within the assigned region, ensuring excellent customer service delivery and...
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Customer Experience Ambassador
1 day ago
Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full timeAbout UsEteam Workforce Private Corporation is a leading provider of innovative solutions.Job DescriptionWe are seeking highly motivated and results-driven professionals to join our team as Customer Service Representatives.Key ResponsibilitiesMaintain a positive, empathetic, and professional attitude toward customers at all times.Respond promptly to customer...
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Operations Manager
1 month ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeAbout the RoleWe are seeking a highly skilled and experienced Operations Manager - Team Lead to join our team at BEST CAREERS AND OPPORTUNITIES. This is an excellent opportunity for a motivated individual to take on a leadership role and contribute to the success of our organization.
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Lead Operations Manager for BPO Setup
1 month ago
Cebu City, Central Visayas, Philippines RecruiterPH Full timeJob Title: Lead Operations Manager for BPO SetupAbout the Role:Cebu-based company, RecruiterPH, is seeking an experienced Assistant Manager to lead the setup of our Business Process Outsourcing (BPO) operations. This is a challenging opportunity for individuals with strong communication skills and experience in managing BPO teams.Key Responsibilities:-...
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Operations Auditor Lead
2 weeks ago
Cebu City, Central Visayas, Philippines Quess Philippines Corp. Full timeJob DescriptionGlobally recognized companies like Quess Philippines Corp. are looking for experienced professionals to join their audit teams. This role requires a strong background in compliance and internal/external audit, with a focus on certifications such as ISO, PCIDSS, and SSAE.About the Job:Lead Assistant Manager will oversee daily operations, manage...
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Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeCompany OverviewTASQ Staffing Solutions is a leading provider of staffing solutions for the business process outsourcing industry.Job DescriptionWe are seeking a highly skilled Customer Service Operations Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring that our client's customer service operations meet the...
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Executive Customer Experience Manager
1 day ago
Cebu City, Central Visayas, Philippines Ayuda Business Management solution Inc Full timeWelcome to Ayuda Business Management Solution Inc., where we strive to provide exceptional customer experiences. We are currently seeking an Executive Customer Experience Manager to join our team.This role is ideal for individuals with a passion for delivering top-notch customer service and ensuring seamless operations.About the Job:We are looking for a...
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Global Banking Operations Team Lead
1 day ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout TASQ Staffing SolutionsWe are a leading staffing solutions provider specializing in placing top talent in global banking operations roles.
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Operations Team Lead
4 weeks ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob DescriptionWe are seeking an experienced Account Growth Manager to join our team at BEST CAREERS AND OPPORTUNITIES. This role is based in CEBU PHILIPPINES and will focus on driving revenue growth, process efficiency, and customer satisfaction.Responsibilities:Strategy Planning: Collaborate with senior stakeholders and clients to develop strategic plans...
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Cebu City, Central Visayas, Philippines Gratitude Philippines Full timeAbout the RoleWe are seeking a highly skilled Strategic Project Lead for Operational Excellence to join our team at Gratitude Philippines. This is a critical role that requires strong program management skills, creativity, and flexibility in developing and executing end-to-end project management activities.Job DescriptionThe Strategic Project Lead for...
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Senior Customer Experience Specialist
1 month ago
Cebu City, Central Visayas, Philippines ADDFORCE Human Resources Solutions Full timeAbout UsADDFORCE Human Resources Solutions is a leading provider of human resources solutions.Salary InformationThe estimated salary for this position is between $60,000 and $80,000 per year, depending on experience.Job DescriptionThis Senior Customer Experience Specialist role will be responsible for providing exceptional customer service to clients in the...