Customer Experience Operations Lead

1 day ago


Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Description

We are seeking a highly skilled Customer Experience Operations Lead to join our team at BEST CAREERS AND OPPORTUNITIES.

Key Responsibilities:
  • Monitor and analyze real-time data related to employee activities, call volumes, and service levels, enabling informed business decisions.
  • Process and analyze data quickly to ensure timely support for operational needs.
  • Safeguard optimal customer support service levels by effectively managing staffing and adherence numbers in real-time.
  • Analyze reports, including submitting productivity metrics to management for strategic planning.
Requirements:
  • A minimum of Senior High (New curriculum) or Second year College education.
  • Excellent communication skills to engage with various stakeholders.
  • Prompt decision-making abilities through active problem-solving approaches.
  • Effective verbal and written communication, along with presentation skills.
  • A proactive attitude and strong work ethic.
  • Good working knowledge of computer software, operating systems, internet services, and online tools.
  • Strong analytical and translation skills to facilitate effective collaboration.
  • Demonstrate teamwork capabilities with a positive attitude and focus on achieving business goals.
  • Ability to thrive in fast-paced environments driven by deadlines.


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