Technical Team Lead for IT Service Operations
1 week ago
We are seeking an experienced Technical Team Lead to oversee the day-to-day operations of our IT Service Desk team in Cebu. As a key member of our leadership team, you will be responsible for coaching, developing, and motivating a team of 20-30 skilled IT Analysts to deliver world-class customer service.
About the Role- Lead a team of IT Analysts to ensure they provide exceptional customer service and meet departmental goals
- Oversee the day-to-day operation of the team, adjusting schedules as needed to meet Service Level Agreements
- Drive a culture of continuous improvement, new approaches, and personal excellence
- Communicate key messages effectively to ensure direct reports are well-informed about issues impacting them or their clients
As a Technical Team Lead, you will have the opportunity to work with a variety of technologies, including PC, Macintosh, iPhone, Printers, MS-Outlook, Windows 7,10 OS, and MS-Office 2013 and 2016 (Office 365). You will also have the chance to develop and audit quality assurance strategies to ensure the delivery of world-class service.
Requirements- 2-3 years' experience working in a Technical Help Desk environment in a supervisor support role to a large customer base
- 1-2 years' experience in customer services environment in a supervisor support role or equivalent skills experience
- Strong understanding of the call center environment and key levers to enhance performance
- Able to work independently and maintain focus on key priorities
- Strong English (verbal and written) skills
- Estimated salary: Php52,000 basic pay + Php1,500 non-taxable allowance
- An opportunity to work with a fast-paced team in a dynamic environment
- Chance to develop and grow your career in IT service management
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