Technical Team Lead for IT Service Operations

1 month ago


Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time
Lead a High-Performing IT Service Desk Team

We are seeking an experienced Technical Team Lead to oversee the day-to-day operations of our IT Service Desk team in Cebu. As a key member of our leadership team, you will be responsible for coaching, developing, and motivating a team of 20-30 skilled IT Analysts to deliver world-class customer service.

About the Role
  • Lead a team of IT Analysts to ensure they provide exceptional customer service and meet departmental goals
  • Oversee the day-to-day operation of the team, adjusting schedules as needed to meet Service Level Agreements
  • Drive a culture of continuous improvement, new approaches, and personal excellence
  • Communicate key messages effectively to ensure direct reports are well-informed about issues impacting them or their clients

As a Technical Team Lead, you will have the opportunity to work with a variety of technologies, including PC, Macintosh, iPhone, Printers, MS-Outlook, Windows 7,10 OS, and MS-Office 2013 and 2016 (Office 365). You will also have the chance to develop and audit quality assurance strategies to ensure the delivery of world-class service.

Requirements
  • 2-3 years' experience working in a Technical Help Desk environment in a supervisor support role to a large customer base
  • 1-2 years' experience in customer services environment in a supervisor support role or equivalent skills experience
  • Strong understanding of the call center environment and key levers to enhance performance
  • Able to work independently and maintain focus on key priorities
  • Strong English (verbal and written) skills
What We Offer
  • Estimated salary: Php52,000 basic pay + Php1,500 non-taxable allowance
  • An opportunity to work with a fast-paced team in a dynamic environment
  • Chance to develop and grow your career in IT service management

  • Operations Team Lead

    1 month ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is seeking an experienced Operations Team Lead to join our team. This is a challenging role that requires strong leadership and organizational skills.Salary: The estimated annual salary for this position is around $70,000-$90,000, depending on experience and qualifications.About the RoleThe Operations Team Lead will be responsible for...

  • Operations Manager

    2 weeks ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    **About the Role:**We are seeking an experienced Operations Manager to join our team at TASQ Staffing Solutions. As a senior team lead, you will be responsible for overseeing the daily operations of our client-facing teams.**Key Responsibilities:Maintain and improve various performance matrices defined by our clients.Independently handle customer complaints...


  • Angeles City, Central Luzon, Philippines Brain Bubble LLC Full time

    We are seeking a dedicated and results-oriented Service Desk Team Lead to oversee our service desk operations, manage a team of support professionals, and ensure the delivery of exceptional technical support services to our clients.Job DescriptionAs a key member of Brain Bubble LLC's IT team, you will be responsible for leading and managing a dedicated...

  • Team Lead

    1 month ago


    Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

    About the RoleWe are seeking a highly skilled Team Lead - Operations to join our team at Neksjob Philippines.Job DescriptionThe primary responsibility of this role is to oversee and manage the day-to-day operations of the team, ensuring that all tasks and projects are completed efficiently and effectively.Key Responsibilities:Workflow Management: Develop and...

  • Operations Manager

    1 month ago


    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager - Team Lead to join our team at BEST CAREERS AND OPPORTUNITIES. This is an excellent opportunity for a motivated individual to take on a leadership role and contribute to the success of our organization.


  • Cebu City, Central Visayas, Philippines Neksjob Full time

    Overview of the RoleNeksjob is seeking a highly skilled Sales Team Lead and Operations Specialist to join our team. In this role, you will be responsible for leading and monitoring sales activities, contributing to sales strategies and forecasts, and ensuring excellent customer service.Key ResponsibilitiesLead and monitor online and offline sales activities...

  • Operations Team Lead

    3 weeks ago


    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job DescriptionWe are seeking an experienced Account Growth Manager to join our team at BEST CAREERS AND OPPORTUNITIES. This role is based in CEBU PHILIPPINES and will focus on driving revenue growth, process efficiency, and customer satisfaction.Responsibilities:Strategy Planning: Collaborate with senior stakeholders and clients to develop strategic plans...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job SummaryWe are seeking an experienced Cloud Engineering Team Lead to join our team at TASQ Staffing Solutions. In this role, you will lead the design, build, and implementation of technology solutions/products in a highly collaborative culture.Duties & ResponsibilitiesCollaborate directly with Development/Software Engineering and other technical and...


  • Angeles City, Central Luzon, Philippines Brain Bubble LLC Full time

    **Job Title:** Service Desk Team Lead - Technical Support ManagerWe are seeking a dedicated and results-oriented professional to oversee our service desk operations, manage a team of support professionals, and ensure the delivery of exceptional technical support services to our clients.Key Responsibilities:Lead and manage a dedicated service desk team,...


  • Cebu City, Central Visayas, Philippines Eteam Private Workforce Corporation Full time

    Job Title: Technical Support Specialist - IT OperationsAbout Us:Eteam Private Workforce Corporation is a leading provider of innovative solutions and services. Our team is dedicated to delivering exceptional results and building strong relationships with our clients.Job Summary:We are seeking a highly motivated and experienced Technical Support Specialist to...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    At TASQ Staffing Solutions, we are seeking a highly skilled Technical Support Engineer to join our team as an Infra Tech Support Practitioner. This role is responsible for providing ongoing technical support and maintenance of production and development systems and software products.About the JobWe are looking for an individual with strong technical skills...

  • Sales Team Lead

    3 weeks ago


    Cebu City, Central Visayas, Philippines OLYMPIC VILLAGE ENTERPRISES INC. Full time

    Job OverviewWe are looking for a highly skilled and experienced Sales Coordinator to join our team at Olympic Village Enterprises Inc. This is a full-time position that requires the candidate to possess excellent leadership skills, retail knowledge, and communication abilities.Key Responsibilities:Monitor and achieve monthly/quarterly sales quotas for...


  • Cebu City, Central Visayas, Philippines Edlution Pte Ltd Full time

    Job Title: Technical Lead - Senior Software ArchitectA highly skilled and experienced Senior Software Architect is required to lead our development team at Edlution Pte Ltd. The ideal candidate will possess a strong technical background, excellent leadership qualities, and the ability to effectively manage projects from planning to delivery.


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job DescriptionTASQ Staffing Solutions is seeking an experienced Cloud Engineer to lead our cloud engineering team. This role will be responsible for designing, building, and implementing technology solutions in a highly collaborative culture.Key Responsibilities:Collaborate with cross-functional teams to design, test, and implement cloud hosted...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    **About the Role:**We are seeking an experienced Salesforce Operations Lead to join our team at TASQ Staffing Solutions.The successful candidate will have a strong background in Salesforce, with a minimum of 3 years of experience as a super user or administrator. They will be responsible for managing and leading a sales team, ensuring effective people...


  • Iloilo City, Western Visayas, Philippines Neksjob Full time

    About NeksjobNeksjob is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking an experienced Customer Service Representative Team Lead to join our team. As a key member of our operations team, you will be responsible for leading a team of customer...


  • Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    Job SummaryThis role involves overseeing the management of workforce management (WFM) solutions to ensure seamless operational activities across phone, email, chat, community, and social media support channels. As an RTA Supervisor at Quess Philippines Corporation, you will be responsible for managing a team of analysts to guarantee business continuity...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    At TASQ Staffing Solutions, we offer a unique opportunity to leverage your workforce management expertise in a fast-paced environment.We are seeking an experienced Operational Management Lead who can drive our 24/7 rotational schedule with a focus on service adherence models and Excel skills.• Estimated Salary: $80,000 - $120,000 per annum, commensurate...

  • Maintenance Team Lead

    3 weeks ago


    Bacolod City, Western Visayas, Philippines Jollibee Worldwide Services Full time

    Job SummaryWe are seeking a seasoned Maintenance Team Lead to oversee the operation of utility services at our Bacolod City facility. This key role ensures the efficient delivery of essential services, adhering to safety and quality standards while maximizing operational availability.


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the RoleWe are seeking a highly experienced Cloud Engineering Team Lead to join our team at TASQ Staffing Solutions. The ideal candidate will have a strong background in cloud engineering, with experience leading teams and managing complex projects.Key ResponsibilitiesLead a team of cloud engineers in designing, building, and implementing cloud-hosted...