Technical Team Lead for IT Service Operations

1 week ago


Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time
Lead a High-Performing IT Service Desk Team

We are seeking an experienced Technical Team Lead to oversee the day-to-day operations of our IT Service Desk team in Cebu. As a key member of our leadership team, you will be responsible for coaching, developing, and motivating a team of 20-30 skilled IT Analysts to deliver world-class customer service.

About the Role
  • Lead a team of IT Analysts to ensure they provide exceptional customer service and meet departmental goals
  • Oversee the day-to-day operation of the team, adjusting schedules as needed to meet Service Level Agreements
  • Drive a culture of continuous improvement, new approaches, and personal excellence
  • Communicate key messages effectively to ensure direct reports are well-informed about issues impacting them or their clients

As a Technical Team Lead, you will have the opportunity to work with a variety of technologies, including PC, Macintosh, iPhone, Printers, MS-Outlook, Windows 7,10 OS, and MS-Office 2013 and 2016 (Office 365). You will also have the chance to develop and audit quality assurance strategies to ensure the delivery of world-class service.

Requirements
  • 2-3 years' experience working in a Technical Help Desk environment in a supervisor support role to a large customer base
  • 1-2 years' experience in customer services environment in a supervisor support role or equivalent skills experience
  • Strong understanding of the call center environment and key levers to enhance performance
  • Able to work independently and maintain focus on key priorities
  • Strong English (verbal and written) skills
What We Offer
  • Estimated salary: Php52,000 basic pay + Php1,500 non-taxable allowance
  • An opportunity to work with a fast-paced team in a dynamic environment
  • Chance to develop and grow your career in IT service management

  • Operations Team Lead

    2 weeks ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is seeking an experienced Operations Team Lead to join our team. This is a challenging role that requires strong leadership and organizational skills.Salary: The estimated annual salary for this position is around $70,000-$90,000, depending on experience and qualifications.About the RoleThe Operations Team Lead will be responsible for...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Job Title: IT Team Lead and Technical Support SpecialistSchedule: Rotating shiftWork Arrangement: OnsiteLocation: Cebu, PhilippinesSalary Offer: PHP 52,000 basic pay + PHP 1,500 non-taxable allowance per monthAbout the Role:We are seeking an experienced IT Team Lead and Technical Support Specialist to lead a team of skilled IT Analysts in providing...

  • IT Team Lead

    2 weeks ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job OverviewWe are seeking an experienced IT Team Lead to join our team at TASQ Staffing Solutions.Job SummaryThe IT Team Lead will be responsible for managing IT services in all aspects, including desktop, systems, network, and telephony, as well as programming. The ideal candidate will have a strong background in IT management and experience leading...


  • Cebu City, Central Visayas, Philippines XMC Inc Full time

    Job OverviewXMC BPO, a reputable Business Process Outsourcing Agency, seeks an exceptional Customer Service Team Lead - Strategic Operations Manager to spearhead our customer service initiatives.This pivotal role is based in Cebu City and offers a competitive salary range of $40,000-$60,000 per annum, depending on experience. The successful candidate will...

  • IT Team Lead

    3 weeks ago


    Cebu City, Central Visayas, Philippines Quess Phils. Corp. Full time

    We are seeking a highly motivated and experienced IT Team Lead to join our team at Quess Phils. Corp.Job SummaryThe IT Team Lead will be responsible for leading a team of skilled IT Analysts, providing world-class customer service, and ensuring that department goals are met.Key Responsibilities:Lead a team of 20-30 IT Analysts, coaching, developing, and...


  • Cebu City, Central Visayas, Philippines Ayuda Business Management Solution Inc. Full time

    Ayuda Business Management Solution Inc. is seeking an experienced Operations Team Lead to join our team. As an Operations Team Lead, you will be responsible for overseeing the day-to-day operations of our business, ensuring that all tasks are completed efficiently and effectively.Job DescriptionThe Operations Team Lead will play a critical role in managing...


  • Cebu City, Central Visayas, Philippines Gainstrong Careers Full time

    Job SummaryWe are seeking a highly skilled Technical Operations Specialist to join our team at Gainstrong Careers. As a key member of our operations team, you will play a vital role in implementing and maintaining global standards for service excellence.About the RoleThis is an exciting opportunity to work with Yamaha 3S Shops, providing exceptional customer...

  • Senior IT Team Lead

    1 month ago


    Cebu City, Central Visayas, Philippines Quess Phils. Corp. Full time

    Job Title: Senior IT Team LeadJob Summary: We are seeking a highly skilled and experienced Senior IT Team Lead to lead a team of IT analysts and ensure they provide world-class customer service.Responsibilities:Lead a team of 20-30 skilled IT analysts and coach, develop, and motivate them to deliver exceptional customer service.Oversee the day-to-day...

  • Team Lead

    1 week ago


    Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

    About the RoleWe are seeking a highly skilled Team Lead - Operations to join our team at Neksjob Philippines.Job DescriptionThe primary responsibility of this role is to oversee and manage the day-to-day operations of the team, ensuring that all tasks and projects are completed efficiently and effectively.Key Responsibilities:Workflow Management: Develop and...


  • Cebu City, Central Visayas, Philippines XMC Inc Full time

    Job OverviewXMC BPO is a Business Process Outsourcing Agency that provides essential services through customer service within reach. As a key player in the industry, we are committed to delivering exceptional results and fostering a positive work environment.Key ResponsibilitiesLead, coach, and motivate a team to consistently meet or exceed service and...


  • Talisay City, Central Visayas, Philippines RCX Recruitment Inc. Full time

    At RCX Recruitment Inc., we are seeking an experienced Appliances Service Supervisor to lead our PSD operations team. The ideal candidate will have a strong background in service management, excellent technical skills, and the ability to analyze and respond to customer complaints and requests.Responsibilities:Oversee PSD operations, including repair, rework,...


  • Cebu City, Central Visayas, Philippines RCN PH - Neo Career Group Full time

    Job Title: Senior Software Development Team LeadJob Summary:We are seeking a highly skilled Senior Software Development Team Lead to lead our web application development team. As a key member of our technology team, you will be responsible for overseeing the development and implementation of new features and projects.About Us:RCN PH - Neo Career Group is a...

  • Operations Manager

    7 days ago


    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager - Team Lead to join our team at BEST CAREERS AND OPPORTUNITIES. This is an excellent opportunity for a motivated individual to take on a leadership role and contribute to the success of our organization.


  • Cebu City, Central Visayas, Philippines Neksjob Full time

    Overview of the RoleNeksjob is seeking a highly skilled Sales Team Lead and Operations Specialist to join our team. In this role, you will be responsible for leading and monitoring sales activities, contributing to sales strategies and forecasts, and ensuring excellent customer service.Key ResponsibilitiesLead and monitor online and offline sales activities...


  • Cebu City, Central Visayas, Philippines John Clements Recruitment Inc. Full time

    Job Title: Financial Operations LeadJob Summary:We are seeking a highly skilled Financial Operations Lead to join our team at John Clements Recruitment Inc. The successful candidate will be responsible for leading and overseeing the Accounting team, handling general accounting operations, and ensuring compliance with government...


  • Cebu City, Central Visayas, Philippines Quess Phils. Corp. Full time

    Job OverviewWe are seeking a highly skilled Technical Service Manager to lead our team of IT Analysts in providing world-class customer service. This is a rotational shift job, including night shifts, which requires flexibility and adaptability.Key ResponsibilitiesLead a team of 20-30 skilled IT Analysts, coaching, developing, and motivating them to deliver...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job RequirementsAs a Technical Team Supervisor at TASQ Staffing Solutions, you will be responsible for leading a team of professionals in a BPO setting. This role requires a minimum of 2 years of college undergraduate education, vocational diploma, or an associate's degree. The ideal candidate will have 3-5 years of experience as a Team Lead, preferably in a...

  • Service Delivery Lead

    1 month ago


    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Title: Service Delivery LeadJob Description:We are seeking a highly skilled Service Delivery Lead to join our team at Best Careers and Opportunities. As a key member of our organization, you will be responsible for ensuring excellent customer service delivery of all technology solutions and products to clients.Key Responsibilities:Oversee and manage...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job DescriptionAs a Salesforce Delivery Manager at TASQ Staffing Solutions, you will play a critical role in ensuring the successful delivery of Salesforce projects. Your primary responsibility will be to oversee the entire project lifecycle, from planning to implementation and post-implementation support.ResponsibilitiesLead cross-functional teams to...


  • Cebu City, Central Visayas, Philippines 23POINT5 Full time

    About the RoleAre you a seasoned professional with expertise in full stack software development? Do you have a passion for architecting, designing, and implementing complex software solutions? We are seeking an experienced Technical Lead to join our team at 23POINT5.We offer a competitive salary of $**170,000 - $200,000 per annum**, commensurate with...