Senior Operations Manager

18 hours ago


Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Description

We are seeking a highly skilled and experienced Senior Operations Manager to lead our customer experience team. As a key member of our leadership team, you will be responsible for driving business growth, maximizing process efficiency, and ensuring excellent customer service.

Key Responsibilities:
  • Develop and implement strategic plans to increase revenue, reduce costs, and improve customer satisfaction
  • Lead cross-functional teams to achieve business objectives and deliver high-quality results
  • Collaborate with clients to understand their needs and develop tailored solutions
  • Monitor and report on key performance indicators to ensure accountability and continuous improvement
  • Analyze data to identify trends, opportunities, and challenges, and develop recommendations to address them
Requirements:
  • 5+ years of experience in operations management, preferably in the healthcare industry
  • Proven track record of success in leading high-performing teams and achieving business goals
  • Excellent communication, interpersonal, and problem-solving skills
  • Able to work independently and collaboratively as part of a dynamic team
  • Proficient in contact center software and technology
Benefits:
  • Competitive salary and benefits package


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