Operations Team Lead

3 weeks ago


Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Description

We are seeking an experienced Account Growth Manager to join our team at BEST CAREERS AND OPPORTUNITIES. This role is based in CEBU PHILIPPINES and will focus on driving revenue growth, process efficiency, and customer satisfaction.

Responsibilities:
  • Strategy Planning: Collaborate with senior stakeholders and clients to develop strategic plans for account growth, identify new revenue streams, and optimize resource allocation.
  • Contract Compliance: Ensure all Service Level Agreement (SLA) parameters are met, maintain a green card status, and drive systemic changes to address internal and external audit findings.
  • Delivery Governance: Monitor and review delivery dashboards/MIS across accounts to track progress, identify potential red flags, and participate in monthly review meetings with WIPRO leadership.
  • Resource Allocation & Retention: Conduct effective resource planning, ensure adequate onboarding and training for team members, and lead one-on-one floor connect activities to improve stickiness of the delivery team.
Desirable Skills:
  • Experience in Healthcare Domain: A plus due to the company's focus on this industry.
  • Superior Communication Skills: Excellent oral, written, presentation, and interpersonal skills are essential for this role.
  • Process Enhancement: Ability to develop and implement process enhancements, including technology and performance improvements.
  • Goal-Setting: Experience in setting and prioritizing specific goals, driving objectives, and managing teams to achieve them.
Salary:

The estimated salary for this position is around PHP 250,000 - PHP 350,000 per annum, depending on qualifications and experience.


  • Operations Team Lead

    1 month ago


    Cebu City, Central Visayas, Philippines Ayuda Business Management Solution Inc. Full time

    Ayuda Business Management Solution Inc. is seeking an experienced Operations Team Lead to join our team. As an Operations Team Lead, you will be responsible for overseeing the day-to-day operations of our business, ensuring that all tasks are completed efficiently and effectively.Job DescriptionThe Operations Team Lead will play a critical role in managing...

  • Operations Team Lead

    1 month ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is seeking an experienced Operations Team Lead to join our team. This is a challenging role that requires strong leadership and organizational skills.Salary: The estimated annual salary for this position is around $70,000-$90,000, depending on experience and qualifications.About the RoleThe Operations Team Lead will be responsible for...

  • Team Lead

    1 month ago


    Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

    About the RoleWe are seeking a highly skilled Team Lead - Operations to join our team at Neksjob Philippines.Job DescriptionThe primary responsibility of this role is to oversee and manage the day-to-day operations of the team, ensuring that all tasks and projects are completed efficiently and effectively.Key Responsibilities:Workflow Management: Develop and...

  • Operations Manager

    1 month ago


    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager - Team Lead to join our team at BEST CAREERS AND OPPORTUNITIES. This is an excellent opportunity for a motivated individual to take on a leadership role and contribute to the success of our organization.


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Lead a High-Performing IT Service Desk TeamWe are seeking an experienced Technical Team Lead to oversee the day-to-day operations of our IT Service Desk team in Cebu. As a key member of our leadership team, you will be responsible for coaching, developing, and motivating a team of 20-30 skilled IT Analysts to deliver world-class customer service.About the...


  • Cebu City, Central Visayas, Philippines Neksjob Full time

    Overview of the RoleNeksjob is seeking a highly skilled Sales Team Lead and Operations Specialist to join our team. In this role, you will be responsible for leading and monitoring sales activities, contributing to sales strategies and forecasts, and ensuring excellent customer service.Key ResponsibilitiesLead and monitor online and offline sales activities...

  • Operations Manager

    1 week ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    **About the Role:**We are seeking an experienced Operations Manager to join our team at TASQ Staffing Solutions. As a senior team lead, you will be responsible for overseeing the daily operations of our client-facing teams.**Key Responsibilities:Maintain and improve various performance matrices defined by our clients.Independently handle customer complaints...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    **About the Role:**We are seeking an experienced Salesforce Operations Lead to join our team at TASQ Staffing Solutions.The successful candidate will have a strong background in Salesforce, with a minimum of 3 years of experience as a super user or administrator. They will be responsible for managing and leading a sales team, ensuring effective people...

  • Sales Team Lead

    2 weeks ago


    Cebu City, Central Visayas, Philippines OLYMPIC VILLAGE ENTERPRISES INC. Full time

    Job OverviewWe are looking for a highly skilled and experienced Sales Coordinator to join our team at Olympic Village Enterprises Inc. This is a full-time position that requires the candidate to possess excellent leadership skills, retail knowledge, and communication abilities.Key Responsibilities:Monitor and achieve monthly/quarterly sales quotas for...


  • Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    Job SummaryThis role involves overseeing the management of workforce management (WFM) solutions to ensure seamless operational activities across phone, email, chat, community, and social media support channels. As an RTA Supervisor at Quess Philippines Corporation, you will be responsible for managing a team of analysts to guarantee business continuity...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job DescriptionTASQ Staffing Solutions is seeking an experienced Cloud Engineer to lead our cloud engineering team. This role will be responsible for designing, building, and implementing technology solutions in a highly collaborative culture.Key Responsibilities:Collaborate with cross-functional teams to design, test, and implement cloud hosted...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job SummaryWe are seeking an experienced Cloud Engineering Team Lead to join our team at TASQ Staffing Solutions. In this role, you will lead the design, build, and implementation of technology solutions/products in a highly collaborative culture.Duties & ResponsibilitiesCollaborate directly with Development/Software Engineering and other technical and...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    At TASQ Staffing Solutions, we are seeking an exceptional Senior Quality Assurance Team Lead to join our team.About the RoleThis is a $120,000 - $150,000 per year opportunity to lead a team of quality analysts and drive process improvements in a dynamic environment. As a Senior Quality Assurance Team Lead, you will be responsible for managing a team of 15-20...


  • Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Best Careers and Opportunities is seeking a highly skilled Lead Operations Strategist to join our team. In this role, you will be responsible for maximizing process efficiency and cost-effectiveness through strategic planning, contract compliance, and governance mechanisms.Key Responsibilities:Develop and implement process enhancements, including technology...


  • Cebu City, Central Visayas, Philippines XMC Inc Full time

    Job Title: Customer Service Team LeadXMC Inc is a reputable Business Process Outsourcing Agency that provides essential customer service solutions. As a Customer Service Team Lead, you will be responsible for leading a team to consistently meet or exceed service and quality standards.About the Role:• Lead, coach, and motivate a team to achieve exceptional...


  • Cebu City, Central Visayas, Philippines RecruiterPH Full time

    Job Title: Lead Operations Manager for BPO SetupAbout the Role:Cebu-based company, RecruiterPH, is seeking an experienced Assistant Manager to lead the setup of our Business Process Outsourcing (BPO) operations. This is a challenging opportunity for individuals with strong communication skills and experience in managing BPO teams.Key Responsibilities:-...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    At TASQ Staffing Solutions, we offer a unique opportunity to leverage your workforce management expertise in a fast-paced environment.We are seeking an experienced Operational Management Lead who can drive our 24/7 rotational schedule with a focus on service adherence models and Excel skills.• Estimated Salary: $80,000 - $120,000 per annum, commensurate...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the RoleWe are seeking a highly experienced Cloud Engineering Team Lead to join our team at TASQ Staffing Solutions. The ideal candidate will have a strong background in cloud engineering, with experience leading teams and managing complex projects.Key ResponsibilitiesLead a team of cloud engineers in designing, building, and implementing cloud-hosted...


  • Cebu City, Central Visayas, Philippines Quess Philippines Corp. Full time

    Job DescriptionGlobally recognized companies like Quess Philippines Corp. are looking for experienced professionals to join their audit teams. This role requires a strong background in compliance and internal/external audit, with a focus on certifications such as ISO, PCIDSS, and SSAE.About the Job:Lead Assistant Manager will oversee daily operations, manage...


  • Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Description:We are seeking an experienced Senior Operations Manager to lead our strategic account team. The successful candidate will be responsible for managing a high-performing team, driving business growth, and ensuring exceptional customer experience.Key Responsibilities:Lead the development and implementation of strategies to increase revenue and...