Regional Operations Lead for Visayas-Mindanao Business Development

1 month ago


Cebu City, Central Visayas, Philippines EastWest Bank Full time

About Us

EastWest Bank is a leading universal bank in the Philippines, committed to empowering its employees and customers.

As Regional Operations Lead for Visayas-Mindanao Business Development, you will oversee the operational efficiency of our retail banking store divisions within the assigned region, ensuring excellent customer service delivery and compliance with internal policies, procedures, and regulatory requirements.

You will direct and guide Area Operations Officers, exploring improvement processes and developing automated tools for operational efficiency.

Our team values teamwork, individual initiatives, and continuous learning. We empower our employees to drive their careers and provide a runway for growth.

We estimate that the salary for this role will be around 2,500,000 PHP per year, depending on experience.

Responsibilities:

  • Perform compliance and risk management requirements based on the Bank's policies and framework across all division departments.
  • Attend to policy and procedural adherence concerns, targets, operational efficiency, customer service, etc.
  • Participate in the department's hiring process of Area Operations Officers and Service Managers.
  • Monitor performances and provide coaching to team members.
  • Disseminate clear communications, instructions, guidelines, and deadlines to all departments.

Requirements:

  • Bachelor's Degree, preferably in a business course.
  • With a minimum of 5-7 years of similar work experience in Branch Operations.
  • Knowledge of the banking industry, particularly in Governance, Risk Management, Compliance, Policy & Procedures, Business Development, Research & Analytics, Financial Accounting Analytics, Products and Services, Systems and Tools, Banking Law, Rules & Regulations.

What We Offer:

  • Career development and training opportunities.
  • Competitive salary package and benefits.
  • Performance-based incentives and recognition programs.
  • Opportunity to work with industry experts and be mentored by them.
  • Defined career progression paths.


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