Help Desk Representative

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomerSupport Full time ₱1,892,525 - ₱3,211,950
Job Title: Customer Support Specialist

We are seeking a highly skilled and motivated individual to join our team as a Customer Support Specialist. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and support.

The successful candidate will be responsible for providing timely and effective support to customers via phone, email, and chat. You will troubleshoot and resolve issues using your knowledge of our products, browser behavior, and basic internet tools.

Key Responsibilities:
  • Provide high-quality support to customers, responding promptly to inquiries and resolving issues efficiently.
  • Communicate effectively with customers and teammates, sharing updates, managing expectations, and asking questions early.
  • Collaborate with the support team through proper channels to respond to customer questions and concerns.
  • Act as a liaison between customers and our research and development team, ensuring seamless communication and collaboration.
  • Represent us with professionalism and empathy in every interaction.
About the Role:
  • We value a culture that is built on trust, growth, and care.
  • You will work closely with various teams to drive success and make a meaningful impact on our customers' experiences.
  • Ongoing learning and development opportunities will help you grow professionally and personally.
  • A supportive, inclusive work environment where everyone feels valued and empowered to succeed.
Requirements:
  • Bachelor's degree in Business, Communications, Information Technology, or a related field, or equivalent experience in a related role.
  • Strong written and verbal communication skills; able to explain technical ideas to non-technical people.
  • A positive attitude and focus on providing great customer service.
  • Good problem-solving and analytical thinking skills.
  • Ability to manage time well and work with others to reach team goals.
  • Flexibility and openness to change in a fast-moving environment.

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