Help Desk Specialist

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱350,000

Customer Support is a vital function that enables businesses to build strong relationships with their clients. We are seeking an exceptional professional to fill this role.

About the Role

This position involves providing top-notch support to customers through various channels, including chat, email, and phone. The ideal candidate will possess excellent communication skills and be able to respond promptly to customer inquiries.

Responsibilities
  • Respond to customer inquiries in a timely and professional manner
  • Provide solutions to customer issues and concerns
  • Escalate complex issues to senior team members when necessary
  • Manage customer relationships and build trust through consistent communication
Requirements
  • Excellent written and verbal communication skills
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Intermediate Microsoft Office Suite skills
Preferred Qualifications
  • Previous experience in a customer-facing role
  • Knowledge of property management software and real estate industry
  • Ability to understand and interpret Residential Tenancy Legislation
Benefits

The successful candidate will have the opportunity to develop strong relationships with customers and contribute to the growth and success of the organization. This is an exciting opportunity for a motivated and customer-focused individual who is passionate about delivering exceptional service.

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