Technical Help Expert

7 days ago

Dumaguete, Central Visayas, Philippines beBeeSupport Full time ₱3,000,000 - ₱4,500,000
IT Support Specialist Job Description

The role of an IT Support Specialist is a vital part of any organisation. They are responsible for providing remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively.

Key Responsibilities:
  • Providing remote technical support and assistance to end-users
  • Troubleshooting and resolving IT problems, identifying root causes and escalating to suppliers or partner organisations as required
  • Remotely installing, configuring and maintaining computer systems, mobile devices, software, printers and peripherals
  • Managing system user accounts and access permissions to ensure data security and compliance with company policies
  • Logging, managing and responding to IT support tickets and inquiries via various channels
  • Providing training and guidance to end-users on IT tools, applications and best practices
  • Monitoring and maintaining IT inventory, including hardware and software licenses
  • Collaborating with the IT team to implement IT projects, upgrades and system improvements
Requirements:
  • Possess a degree in Information Technology/Computer Science or a related field
  • A minimum 3-5 years prior experience providing support in three or more of the following areas: Windows, M365, Active Directory/Azure AD, SharePoint, Teams and Xero
  • Experience with remote support and management applications (e.g TeamViewer, AnyDesk, VNC) and help desk software (e.g Freshdesk, Zendesk, Jira)
  • Proficiency with Microsoft Office products, particularly Excel
  • Possess strong attention to detail and problem-solving skills
  • Well-developed English written and verbal communication skills

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