Help Desk Specialist

7 days ago

Dumaguete, Central Visayas, Philippines beBeeTroubleshooting Full time ₱200,000 - ₱250,000
Technical Support Role

We are seeking a skilled Technical Support Representative to join our team. As a remote worker, you will provide technical assistance and troubleshooting support for clients across various industries.

The ideal candidate will have strong proficiency in English, both written and spoken, and prior call center experience. You will also need a high-speed internet connection, an appropriate work environment, and the ability to multitask and self-manage effectively.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Candidate Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
Benefits:
  • HMO Coverage plus dependent - ₱100,000 coverage
  • Dental Coverage - In-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses

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