Global Business Manager

7 days ago

Dumaguete, Central Visayas, Philippines beBeeManager Full time $80,000 - $100,000
Job Overview

We are seeking a seasoned professional to lead our revenue operations organization as a Global Business Owner for the App Commercial Desk strategy and vision.

This role requires a hands-on people manager with a proven track record of overseeing day-to-day team activity and performance, ensuring teams achieve and exceed internal KPIs.

  • Be the global business owner for the App Commercial Desk strategy and vision.
  • Oversee day-to-day team activity and performance as a hands-on people manager.
  • Ensure teams of app desk sales specialists are achieving and exceeding internal KPIs.
Responsibilities
  • Serve as the point of contact supporting enterprise advocates, loyalty advocates, and marketplace partners with app questions during the sales cycle.
  • Define, establish, measure, and report on metrics to analyze internal efficiency, including SLAs and support volumes.
  • Work cross-functionally with other teams, including enterprise deal management, marketplace operations, ecosystems, and other groups, to support the sales cycle.
  • Partner with content managers and business process analysts for the creation and maintenance of process documentation for the App Commercial Desk.
  • Handle internal escalations in a timely manner and expedite resolution of problems as they arise.
  • Maintain operational reporting and delivery of executive updates.
  • Train and onboard new app desk sales specialists.
  • Drive ongoing improvement of related processes and systems.
  • Partner with business systems analysts on projects to identify repeatable data entry processes suitable for automation.
Requirements
  • Minimum 3 years relevant experience in a supervisory/management role.
  • Bachelor's degree in business, finance/accounting, economics, or a related discipline.
  • Highly proficient with Excel, including creating ad hoc formulas.
  • Must have a working knowledge of sales service desk tools.
  • Must have quoting/billing/vendor management background in a B2B or B2C setting.
  • Strong interpersonal skills and the ability to work/influence across organizational boundaries.
  • Excellent oral and written communication, interpersonal and analytical skills, capable of explaining complex concepts.
  • Must have the ability and willingness to join video chats daily to support stakeholders, peers, management, customers, and partners.
  • Demonstrated ability to problem solve in complex situations with minimal guidance.
  • Demonstrable evidence of work accountability.
  • Team player.
Benefits

We offer a wide range of perks and benefits designed to support you, your family, and help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more. To learn more, visit go.atlassian.com/perksandbenefits.

About Us

We believe that the unique contributions of all employees create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

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