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BPO Operations Supervisor

3 weeks ago

Manila, National Capital Region, Philippines Alejandro Full time
Operations Manager Job Description

Alejandro is looking for an experienced USRN - Operations Manager to lead our healthcare BPO operations team. As a key member of our team, you will be responsible for managing daily operations and performance metrics, ensuring the effective execution of processes and meeting client service delivery goals. In this role, you will supervise a team of healthcare professionals, including USRNs and PHRNs, and develop and implement operational strategies to improve service delivery.

Key Skills:
  • Leadership and people management skills.
  • Ability to manage a team in a high-pressure, fast-paced environment.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in healthcare BPO operations, including service delivery, compliance, and performance management.
  • Strong communication and interpersonal skills.
  • Ability to work onsite in Ortigas and during night shifts.