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BPO Operations Director

2 weeks ago

Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time
About the Role

The Transition Manager will oversee the end-to-end transition process, ensuring seamless integration and adherence to our framework (Initiation, Planning, Monitoring, Controlling, and Handover).

Key Responsibilities:
  • Develop and implement effective project management strategies across diverse projects and geographies.
  • Demonstrate strong initiative, organizational, presentation, interpersonal, and consultative skills to drive business growth.
  • Showcase in-depth knowledge of the BPO business, encompassing QA, MIS, SLA, base-lining, and core operational processes.
  • Utilize CRM skills to foster exceptional customer relationships.
  • Possess PMP or other project management certifications, with knowledge or certification in Six Sigma (Green Belt/Black Belt) being a significant advantage.
  • Be willing to work 100% on-site.

Benefits and Growth Opportunities:

  • A dynamic and supportive work environment that encourages innovation and excellence.
  • Ongoing training and development programs to enhance professional growth.
  • A competitive compensation package that reflects your value to the organization.