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BPO Operations Head

2 weeks ago

Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time
Job Description

The Business Process Management Leader will be responsible for developing and implementing process improvements to enhance efficiency and productivity in a fast-paced BPO environment. This is a key leadership role that requires strong analytical and problem-solving skills, excellent communication abilities, and a deep understanding of the insurance industry.

Key Responsibilities
  • Develop and implement process improvements to enhance efficiency and productivity
  • Collaborate with cross-functional teams to resolve complex issues and drive business growth
  • Provide coaching and mentoring to team members to enhance their skills and performance
  • Lead a team of operations professionals in a BPO environment
Requirements
  • Bachelor's degree in a related field (e.g., business administration, operations management)
  • At least 8 years of experience in operations management in a BPO setting
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a dynamic and fast-paced environment
About Us

WNS Global Services, Inc. is a leading provider of business process management services to the insurance industry. Our company offers a range of solutions designed to help insurance companies streamline their operations, improve customer service, and reduce costs.