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BPO - Team Leader with Sales Experience
1 month ago
Qualifications:
- Bachelor's degree holder
- At least 2 years of Team Lead experience in BPO industry is required for this position
- Experience in leading a sales team to drive performance and achieve targets
- Has background in Inbound, Outbound, and Non-Voice services (knowledge on all lines of businesses is a plus)
- Good - Excellent communication skills
- Amenable to work in Mckinley, Taguig City
- Can start as soon as possible
Functions:
- Responsible for planning daily and weekly operational activities and adjusting strategies to achieve SLAs within available and budgeted constraints.
- Responsible for delegating work, monitoring, and coordinating the department functions to meet the deadlines required by client and operations.
- Ensures that processes are in place to achieve the goals and requirements of productivity, quality standards, and record retention.
- Responsible for evaluating staff performance, coaching, and orienting on the project overview.
- Assist the staff with questions and difficulties on work output; address data inconsistencies and gather the necessary information for missing data.
- Responsible for maintaining the records of the completed work.
- Responsible for creating and sending the operations daily status report to Supervisor or Operations Manager.
