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Operations Supervisor

1 month ago

Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

Job Title: Operations Supervisor / Team Lead – BPO

Job Summary:

We are seeking a proactive Operations Supervisor / Team Lead to manage daily operations, ensure SLA compliance, and drive team performance in a fast-paced BPO environment. This role requires strong leadership, problem-solving skills, and the ability to optimize processes for efficiency and quality.

Key Responsibilities:

  • Lead and coach a team to meet KPIs, SLAs, and quality standards.
  • Monitor performance, provide feedback, and handle escalations.
  • Ensure efficient workflows, compliance, and client satisfaction.
  • Prepare and present reports on team performance and operational improvements.

Qualifications:

  • Minimum of 2 years in a supervisory or team leader role in a BPO environment.
  • Strong understanding of BPO operations, SLAs, and performance metrics.
  • Excellent communication, problem-solving, and analytical skills.

Work Arrangement:

  • Onsite

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Customer Service

Industries: Business Consulting and Services

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