Customer Experience Associate

4 weeks ago


Pasig, National Capital Region, Philippines KMC Solutions Inc Full time
Customer Experience Associate

We are seeking a highly skilled and professional Customer Experience Associate to join our team at KMC Solutions Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and internal stakeholders.

Key Responsibilities:
  • Front Desk Management:
  • Provide support at the reception/front desk, answering calls and inquiries, welcoming clients and visitors, and responding to tenant concerns.
  • Manage the front office on a daily basis, handling daily mail, and ensuring the cleanliness of the concessionaire area.
  • Assist with photocopying, printing, and scanning client requests, as well as gatepass and work permit processing.
  • Prepare and accomplish errands as required.
General Services / Tenant Services:
  • Be the point person/representative in the workplace, responsible for reserving the conference room and reporting any workplace issues.
  • Provide administrative support to members, including unmatched customer experience and building strong relationships.
  • Enforce company policies and procedures, safety and health regulations, and standards.
General Admin:
  • Attend to ticket requests within the SLA, assist with office walk tours, and offer refreshments to clients.
  • Assist with simple troubleshooting IT concerns and coordinate with vendors for client requests below 20K.
  • Distribute monthly treats and follow operational processes and procedures.
General Office Maintenance / Facilities Management:
  • Maintain office show-readiness, cleanliness, and maintenance, conducting random facilities walkthroughs to report current and urgent issues.
  • Coordinate with the Customer Success Lead for any facilities/building issues.


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