Technical Support Specialist
8 hours ago
**Job Summary:**
We are seeking a highly skilled Technical Support Specialist to join our team at Metacom Solutions. As a key member of our operations team, you will play a vital role in ensuring seamless service delivery to our clients.
**Key Responsibilities:
- Providing exceptional technical support to clients via various communication channels, including phone, email, and ticketing systems
- Troubleshooting complex technical issues and collaborating with internal teams to resolve problems efficiently
- Documenting technical knowledge and best practices to enhance the overall quality of our services
- Participating in on-call rotations to provide 24/7 support to our clients
**Requirements:
To be successful in this role, you must have:
- A minimum of 1 year of experience in a Service Desk environment
- Total BPO experience of at least 18 months
- An excellent understanding of technical concepts and problem-solving skills
- Excellent communication and interpersonal skills, both written and verbal
- A willingness to work onsite (BGC) or Muntinlupa - Alabang
- Flexibility in adapting to shifting schedules
**Benefits:
As a valued member of our team, you can expect:
- A competitive compensation package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
**What We Offer:
At Metacom Solutions, we are committed to fostering a culture of innovation, collaboration, and growth. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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