Technical Support Specialist

8 hours ago


BGC Taguig or MuntinlupaAlabang, Philippines Metacom Solutions Full time

**Job Summary:**

We are seeking a highly skilled Technical Support Specialist to join our team at Metacom Solutions. As a key member of our operations team, you will play a vital role in ensuring seamless service delivery to our clients.

**Key Responsibilities:

  • Providing exceptional technical support to clients via various communication channels, including phone, email, and ticketing systems
  • Troubleshooting complex technical issues and collaborating with internal teams to resolve problems efficiently
  • Documenting technical knowledge and best practices to enhance the overall quality of our services
  • Participating in on-call rotations to provide 24/7 support to our clients

**Requirements:

To be successful in this role, you must have:

  • A minimum of 1 year of experience in a Service Desk environment
  • Total BPO experience of at least 18 months
  • An excellent understanding of technical concepts and problem-solving skills
  • Excellent communication and interpersonal skills, both written and verbal
  • A willingness to work onsite (BGC) or Muntinlupa - Alabang
  • Flexibility in adapting to shifting schedules

**Benefits:

As a valued member of our team, you can expect:

  • A competitive compensation package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

**What We Offer:

At Metacom Solutions, we are committed to fostering a culture of innovation, collaboration, and growth. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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