Technical Support Representative Specialist
1 week ago
We are seeking a skilled Technical Support Representative to join our team at Nityo Infotech.
As a Technical Support Representative, you will be responsible for handling customer inquiries, incidents, and service requests in a professional and timely manner.
Your key responsibilities will include:
- Providing accurate and concise information to customers regarding their issues
- Escalating tickets to the appropriate Level 2 support team when necessary
- Logging tickets accurately with all relevant customer information
- Communicating effectively with customers to provide realistic estimates of resolution times
To succeed in this role, you will need to possess excellent communication skills, both written and verbal. You should also have a solid understanding of computer systems, printers, networks, and device connectivity.
This is a hybrid role that requires flexibility and adaptability. You will work on shifting schedules, including night shifts, and must be open to working in a fast-paced environment.
We offer a competitive salary package, which includes a base salary of PHP 30,000 per month, plus additional benefits such as HMO and Group Insurance. After completing your training, you will also receive a PHP 10,000 completion bonus, paid out in two installments of PHP 5,000 each.
The ideal candidate will have a college-level degree or vocational certification, with a minimum of six months to one year of experience in a technical support role. BPO industry experience is highly preferred, and you should have a strong background in voice support and IT troubleshooting.
We are an equal opportunities employer and welcome applications from qualified candidates who share our passion for delivering exceptional customer service.
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