Premium Technical Support Specialist

4 weeks ago


Alabang, Philippines Neksjob Full time
Summary:
We are seeking a knowledgeable and customer-focused Premium Technical Support Specialist to join our team. In this role, you will provide high-level technical support to premium customers, ensuring a seamless experience with our products and services.
Key Responsibilities:
Provide expert-level support to premium customers via phone, email, and chat, addressing technical inquiries and issues promptly.
Troubleshoot and resolve complex technical problems related to our products and services.
Guide customers through installations, configurations, and best practices for optimal product performance.
Maintain detailed records of customer interactions, issues, and resolutions in the support database.
Collaborate with engineering and product teams to escalate and resolve product issues.
Stay up-to-date with product knowledge, technical updates, and industry trends to offer informed support.
Conduct training sessions and webinars for premium customers to enhance product usage and satisfaction.
Contribute to the development of support documentation and knowledge base articles.

Qualifications:
At least a SHS graduate / Second year finished and up (6 months or more of CCE)
High School Graduate at least solid 2 years of CCE
Willing to work on-site

*Local CCE will not be considered

  • Alabang, Philippines Neksjob Full time

    Summary: We are seeking a knowledgeable and customer-focused Premium Technical Support Specialist to join our team. In this role, you will provide high-level technical support to premium customers, ensuring a seamless experience with our products and services. Key Responsibilities: Provide expert-level support to premium customers via phone, email, and chat,...


  • Ayala Alabang, National Capital Region, Philippines Hunters Hub Inc. Full time

    Job DescriptionAt Hunters Hub Inc., we are seeking a skilled Service Desk Specialist to join our team. In this role, you will provide top-notch technical support to our customers via phone, email, remote access, or onsite support.Key Responsibilities:Install, configure, and troubleshoot MS Office Applications; PC Operating System (ex. Windows...


  • Ayala Alabang, National Capital Region, Philippines Esquiretech Corp. Full time

    Job DescriptionAs a Technical Support Specialist at Esquiretech Corp., you will play a critical role in maintaining the consistency of our client computer systems, servers, and data security systems. Your expertise in setting up and ensuring the reliability of these systems will be invaluable to our team.Key Responsibilities:Maintain and configure client...


  • Alabang, Philippines Neksjob Full time

    Summary: We are seeking a detail-oriented Financial Technical Specialist to join our finance team. In this role, you will be responsible for analyzing financial data, managing financial software, and providing technical support to enhance financial operations. Key Responsibilities: Analyze financial data and generate reports to support...


  • Alabang, Philippines Neksjob Full time

    Summary: We are seeking a detail-oriented Financial Technical Specialist to join our finance team. In this role, you will be responsible for analyzing financial data, managing financial software, and providing technical support to enhance financial operations. Key Responsibilities: Analyze financial data and generate reports to support...


  • Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    Job DescriptionHunter's Hub, Inc. is seeking an experienced IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support and maintenance of computer systems and infrastructure.


  • Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    Job OverviewHunter's Hub, Inc. is seeking an experienced IT professional to join our team as a Service Desk Specialist. In this role, you will be responsible for providing top-notch technical support to our clients.


  • Ayala Alabang, National Capital Region, Philippines Adec Innovations Full time

    Job DescriptionAs a vital member of the Adec Innovations team, this role primarily provides first-line and second-line support to end users within our Expediting Hub located in regional offices across Australia and Singapore.Key Responsibilities:Responding to and resolving IT-related issues raised by end users via phone, email, or ticketing system.Escalating...


  • Ayala Alabang, National Capital Region, Philippines Nityo Infotech Full time

    Job Description:The role of the Application Support Specialist at Nityo Infotech involves providing technical assistance and support for various systems and applications.About the Position:Provide level 2 application support for multiple systems and applicationsManage incidents, problems, and changes to ensure minimal disruption to business operationsAnalyse...


  • Ayala Alabang, National Capital Region, Philippines Doka GmbH Full time

    Job SummaryWe are currently looking for a highly skilled Technical Specialist to join our team at Doka GmbH. The successful candidate will be responsible for digital drawing and design of formwork for concrete structures in various construction projects.Responsibilities:Creation of detailed drawings and designs using Auto-Cad software.Preparation of material...


  • Ayala Alabang, National Capital Region, Philippines Liquigaz Philippines Corporation Full time

    Job ResponsibilitiesThe ideal candidate will be responsible for documenting and recording internal documents related to projects handled by Technical Services Engineers.Key responsibilities include:Processing and monitoring billing statements/service invoices submitted by contractors.Compiling service reports from project installations, emergency repairs,...


  • Ayala Alabang, National Capital Region, Philippines United Health Group Full time

    Optum is a global organization that delivers care and technology to improve health outcomes. Our team works tirelessly to connect people with the care, pharmacy benefits, data, and resources they need to live healthier lives. We value diversity and inclusion, and we offer comprehensive benefits and career development opportunities.Job Summary:Provide remote...


  • Ayala Alabang, National Capital Region, Philippines CallCenterJobs - Manila Full time

    Key ResponsibilitiesProvide timely and effective technical support to clients via various communication channels.Troubleshoot complex technical issues and escalate when necessary.Document client interactions and feedback to improve support processes.


  • Ayala Alabang, National Capital Region, Philippines Scan Global Logistics Full time

    At Scan Global Logistics, we seek a Technical Support Engineer to join our IT team. In this role, you will provide technical assistance and support to end-users, troubleshoot hardware and software issues, and respond to IT-related queries.Responsibilities:Provide first-line support for hardware, software, and network issues.Collaborate with other IT...


  • Ayala Alabang, National Capital Region, Philippines IBEX Global Solutions Full time

    At IBEX Global Solutions, we are seeking a highly skilled Technical Support Representative to join our team. As a key member of our support team, you will provide first-level client support with various types of Inbound Calls, Chats, Emails, Proactive Monitoring Alerts, and Self-Service Portal Cases for Client Managed Network and UCaaS...


  • Ayala Alabang, National Capital Region, Philippines CallCenterJobs - Manila Full time

    Job OverviewWe are seeking a highly skilled IT Helpdesk/Service Desk Specialist to join our team at CallCenterJobs - Manila. As a member of our support team, you will be responsible for providing top-notch technical assistance to our clients.


  • Ayala Alabang, National Capital Region, Philippines Esquiretech Corp. Full time

    Esquiretech Corp. needs a skilled Technical Support Expert to provide high-quality IT services to our clients.Job DescriptionThis is a full-time position that requires 3-5 years of experience and a Bachelor's degree.The ideal candidate will have strong technical skills, including hardware expertise, computer literacy, CCTV installation, and proficiency in...


  • Ayala Alabang, National Capital Region, Philippines A2000 PHILIPPINES INC. Full time

    A Day in the Life:As an ERP Software Technical Specialist, you will be responsible for providing technical support to our customers, resolving issues, and improving their overall experience with our ERP software. You will also be involved in quality assurance activities, such as testing and documentation.What We Offer:A competitive salary and benefits...


  • Ayala Alabang, National Capital Region, Philippines IBEX Global Solutions Full time

    We are looking for a skilled Network Support Specialist to join our team at IBEX Global Solutions. As a key member of our support team, you will be responsible for providing first-level client support with various types of Inbound Calls, Chats, Emails, Proactive Monitoring Alerts, and Self-Service Portal Cases for Client Managed Network and UCaaS...

  • IT Specialist

    4 days ago


    Ayala Alabang, National Capital Region, Philippines UnitedHealth Group Full time

    Job Summary">As a Desktop Support Specialist at UnitedHealth Group, you will play a vital role in ensuring the smooth operation of our end-user computing environment. This includes providing technical assistance to employees, troubleshooting complex software and hardware issues, and collaborating with business stakeholders to understand their technical...