Technical Support Specialist

2 weeks ago


BGC Taguig City, Philippines Funtomato Consultancy Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Funtomato Consultancy. The successful candidate will be responsible for providing top-notch support to our customers, ensuring that they have an exceptional experience with our services.

About the Role:
This is a full-time position that requires excellent communication and problem-solving skills. As a Technical Support Specialist, you will be the first point of contact for our customers, resolving their issues in a timely and professional manner. Your role will involve handling customer complaints, providing solutions and alternatives within set time limits, responding promptly to inquiries, and communicating with customers through various channels. You will also be responsible for resolving technical problems, managing customer accounts, assisting with deposits and withdrawals, and performing other tasks as required.

Requirements:
To be successful in this role, you will need to possess a college-level education or degree. We prefer candidates who are between 21-30 years old, with the ability to multitask and perform effectively under pressure. You should also be proficient in writing and presenting reports. Experience in online gaming is an advantage, but not essential.

Estimated Salary: $45,000 - $65,000 per annum (dependent on location and experience).

Work Schedule: Shifting schedules: 7am to 4pm; 1pm to 10pm; 10pm to 7am.

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