Resolution Expert

5 days ago


Manila, National Capital Region, Philippines Goway Travel Full time
Job Description:
You will be responsible for troubleshooting system and technical issues, collaborating with the Team Lead/Senior Toronto Associate on critical issues, and utilizing various communication methods in English for effective collaboration. Additionally, you will manage and address all Salesforce Cases related to your role and take ownership of Cases from agents, diagnosing issues and offering solutions or escalating when needed.

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