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Claims and Returns Resolution Expert

1 week ago

Manila, National Capital Region, Philippines API Delevan, Inc. Full time
Overview

Regal Rexnord is a global industrial manufacturer with 30,000 associates worldwide who help create a better tomorrow by providing sustainable solutions. Our electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

Our Values

We center our behaviors, actions, and decisions around the following values:
  • Integrity
  • Responsibility
  • Diversity, Engagement & Inclusion
  • Customer Success
  • Innovation with Purpose
  • Performance
  • Passion to Win

Main Responsibilities

Your key responsibilities as a Customer Care Advocate I will include: Performing complex transactions regarding claims and returns requests and process corresponding credits and/or denials. Resolving disputes with other departments. Monitoring system for outstanding deductions and process resolution. Making direct calls to customers to obtain missing information. Reconciling balances and notifying distribution centers of shipping discrepancies. Maintaining accurate credit files and distributing credit copies and supporting documents. Writing denial letters to customers for debits/claims that are denied. Providing exceptional customer service to internal customers. Preparing monthly metric reports and working with sales force and collections to minimize outstanding balances. Escalating issues and concerns to management. Adhering to all Export, Import and Supply Chain Security Policy requirements relevant to the position. Adhering to ISO Standards.