Case Resolution Expert

3 days ago


Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time

About Us

IBEX Global Solutions (Philippines) Inc. is seeking an experienced Case Resolution Expert to join our team. This role is responsible for resolving client issues, administering case set-up and order processing, and ensuring quality service standards are met.

Main Responsibilities

  1. Resolve client issues by communicating with dealers/vendors and escalating unresolved issues to designated associates.
  2. Administer case set-up and order processing for a variety of clients.
  3. Stay current with product information, changes, and updates.

Qualifications

A minimum of three (3) years in customer contact or customer service is required. A high school diploma or equivalent; IT preferred. Proficiency in Microsoft Suite, specifically Excel, Outlook, and Word, is also necessary.



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