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Customer Payment Resolution Expert

2 weeks ago

Manila, National Capital Region, Philippines Avature Full time

Are you looking for a new challenge in customer service? Do you have a background in collections or customer service? We are seeking an experienced customer service representative to join our Enterprise Operations team. As a customer service representative, you will be responsible for delivering exceptional customer service while collecting outstanding payments.

Main Responsibilities:

  • Handle inbound calls from customers regarding outstanding balances.
  • Investigate and address customer complaints or concerns related to invoices, payments, or order fulfillment.
  • Maintain accurate records of customer interactions and payment status.
  • Collaborate with internal teams to ensure accurate and timely resolution of customer issues.
Requirements
  • Previous experience in a collections or customer service role.
  • Strong communication and interpersonal skills.
  • Detail-oriented with strong organizational skills.
  • Ability to handle multiple tasks and prioritize workload.