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Transaction Resolution Expert

1 week ago

Manila, National Capital Region, Philippines API Delevan, Inc. Full time

Job Overview:

This role involves performing complex transactions related to claims and returns, processing credits and denials, and working closely with other departments to resolve disputed claims or debits.

Key Responsibilities:

  1. Process complex claims and returns, including researching debits and processing corresponding credits and/or denials.
  2. Approve or deny all returns based on policy, appeal denied return items, and assist with dispute resolution.
  3. Review debit information, make direct calls to customers to obtain missing information, and monitor outstanding deductions and reconcile balances.
  4. Notify distribution centers of shipping discrepancies, authorize credits up to a certain value, and review accuracy of credit files.
  5. Prepare monthly metric reports, field credit reports, and work with sales force and collections to keep outstanding balances minimal.

Required Skills and Qualifications

This position requires excellent customer service skills, above-average spoken and written communication skills, and the ability to handle varying workloads.