Advanced Service Resolution Expert

5 days ago


Manila, National Capital Region, Philippines Lingaro (Philippines), Inc. Full time
Benefits

Lingaro (Philippines), Inc. offers a range of benefits to its employees, including stable employment, flexible working hours, and comprehensive online onboarding program. We also provide unlimited access to the Udemy learning platform, certificate training programs, and upskilling support.

Job Description:

We are seeking a highly skilled Advanced Service Resolution Expert to join our team at Lingaro (Philippines), Inc., responsible for providing expert service support as L3 specialist for the service. The ideal candidate will have strong analytical thinking and problem-solving skills, with extensive experience in SQL, T-SQL, and PL/SQL Language.

Responsibilities:
  • Analyze issues and develop tools and/or solutions to enable business continuity and mitigate business impact.
  • Deploy bug-fixes in managed applications and participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
  • Tasks may include incident or problem resolution, automation, change assessment, or implementation/deployment of change requests.
Requirements:
  • Excellent communication skillset to translate technical details to business/non-technical stakeholders.
  • Experience with R, Python/Pyspark mainly with Pandas, Numpy, and Pathlib, as well as Azure Fundamentals, particularly Azure Blob Storage (File Systems and AzCopy).
  • Familiarity with building, testing, and deploying process.


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