Client Resolution Expert
4 days ago
The Customer Care Analyst is responsible for delivering exceptional client service across various channels.
Key Responsibilities:- Client Support: Provide comprehensive support to clients on various topics, including organizational processes, operational tasks, and client requests.
- Chat Management: Manage multiple chat conversations simultaneously, ensuring timely and effective resolution of client queries.
- Language Support: Utilize translation tools to communicate with clients in French and Dutch, as well as English, when necessary.
- Problem-Solving: Identify relevant ING experts to consult and interpret information to provide accurate solutions for clients.
- Complaint Resolution: Manage end-to-end the execution of client complaints and ensure satisfactory resolutions.
- Initiatives: Suggest and contribute to initiatives that improve customer satisfaction and service performance metrics.
- Process Adherence: Follow mandatory process steps to protect the organization from risk and escalate situations deviating from procedures.
- Order Processing: Record and process custom/special customer orders, handling ambiguous delivery expectations.
- Operations Management: Provide operational support by performing route activities using existing systems and protocols.
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Policy Resolution Expert
1 day ago
Manila, National Capital Region, Philippines ORIX RENTAL CORPORATION Full timePolicy Resolution Expert:We are seeking a Policy Resolution Expert to join our team. As a Policy Resolution Expert, you will be responsible for managing and resolving insurance claims, ensuring that our customers receive the best possible service.You will be responsible for reviewing and processing insurance claims, identifying potential issues, and making...
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Client Care Expert
4 days ago
Manila, National Capital Region, Philippines Bank of the Philippine Islands Full timeClient Care ExpertWe are looking for an experienced Client Care Expert to join our team at Bank of the Philippine Islands (BPI).The successful candidate will be responsible for providing exceptional client care, managing and resolving complex customer complaints, requests, and inquiries, and ensuring that customer needs are met promptly and fairly.This role...
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Client Support Expert
4 days ago
Manila, National Capital Region, Philippines Lightbird Full timeClient Support Expert:We are seeking a seasoned Client Support Expert to join our team at Lightbird. This role offers an exciting opportunity to leverage your expertise in customer-facing roles, product knowledge, and technical skills to deliver exceptional customer experiences and drive business growth.Main Responsibilities:Provide expert-level support to...
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Assessment and Resolution Expert
1 day ago
Manila, National Capital Region, Philippines Intogreat Solutions Full timeKey ResponsibilitiesClaim Management: Manage insurance claims from start to finish, ensuring timely and accurate resolutions.Assessment and Reporting: Conduct thorough assessments and prepare comprehensive reports for clients.Customer Interaction: Build strong relationships with customers, clients, and internal stakeholders through effective communication...
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Technical Operations and Resolution Expert
5 days ago
Manila, National Capital Region, Philippines Fidelity International Resource Management, Inc. Full timeWe're searching for a skilled Technical Operations and Resolution Expert to join our team at Fidelity International Resource Management, Inc. As a Technical Operations and Resolution Expert, you'll play a critical role in ensuring the smooth operation of our systems and applications, identifying and resolving technical issues, and implementing process...
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Portal Resolution Expert
18 hours ago
Manila, National Capital Region, Philippines Healthtech Inc Full timeAbout the RoleWe are seeking a talented Portal Resolution Expert to join our team. As a key member of our support staff, you will be responsible for resolving issues related to our electronic health records (EHR) portal.Your primary role will be to troubleshoot and resolve issues for patients and healthcare professionals, using your exceptional...
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Escalation Resolution Expert
18 hours ago
Manila, National Capital Region, Philippines Connsuite Full timeWe are seeking an Escalation Resolution Expert to join our team at Connsuite. In this role, you will be responsible for resolving complex escalations and ensuring that our customers receive the highest level of service.You will work closely with our customer support team to develop solutions that meet the unique needs of each customer. Your expertise will...
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Advanced Service Resolution Expert
5 days ago
Manila, National Capital Region, Philippines Lingaro (Philippines), Inc. Full timeBenefitsLingaro (Philippines), Inc. offers a range of benefits to its employees, including stable employment, flexible working hours, and comprehensive online onboarding program. We also provide unlimited access to the Udemy learning platform, certificate training programs, and upskilling support.Job Description:We are seeking a highly skilled Advanced...
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Claims Resolution Expert
2 days ago
Manila, National Capital Region, Philippines SCHENKER Manila Administrative Competence Center Inc. Full timePosition OverviewSCHENKER Manila Administrative Competence Center Inc. is seeking a highly skilled Claims Resolution Expert - Transportation to join our team.Key Responsibilities:Address front-line claims issues with customers and suppliers, ensuring timely resolution and maintaining customer satisfaction.Gather, verify, and provide information and documents...
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Account Receivable Resolution Expert
18 hours ago
Manila, National Capital Region, Philippines Amazon Full timeJob Summary:We are seeking an Account Receivable Resolution Expert to join our Finance team at Amazon. This role is responsible for resolving customer payment issues and ensuring timely and accurate receivables.Main Responsibilities:Manage a portfolio of customer receivables and work to resolve payment issues.Collaborate with customers to understand their...
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Call Center Resolution Expert
1 day ago
Manila, National Capital Region, Philippines Conduent Full timeResponsibilitiesAssesses calls to provide service immediately, be transferred, or require follow-up for client resolution.Identifies customer needs by referring to case notes and examining each as a specific case.Performs routine call center activities concerning business products and services.Uses standard scripts and established guidelines while under...
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Application Resolution Expert
18 hours ago
Manila, National Capital Region, Philippines Infor Inc. Full timeOur mission at Infor is to empower businesses with industry-specific solutions that drive growth and profitability. We believe in building lasting relationships with our customers, and our Product Support Analysts play a critical role in achieving this goal.Key responsibilities include:Providing top-notch customer service through prompt and effective issue...
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Account Resolution Expert
18 hours ago
Manila, National Capital Region, Philippines Amazon Full timeThe successful candidate will have a proven track record of success in collections and cash flow management. They will be able to analyze complex data sets, identify trends, and develop strategic plans to optimize cash flow. Strong communication and interpersonal skills are essential, as well as the ability to work effectively in a team...
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Expert Technical Resolution Specialist
4 days ago
Manila, National Capital Region, Philippines Pax8 Philippines Inc. Full timeJob SummaryWe are seeking an experienced Cybersecurity and Support Expert to join our Global Partner Support team in Makati City.This role involves providing expert technical assistance to MSP partners, resolving complex issues, and collaborating with internal teams and external vendors.
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Global Client Expert
1 day ago
Manila, National Capital Region, Philippines PartnerHero Full timeJoin us at PartnerHero as a Customer Support Specialist, where you will play a vital role in ensuring the success of our clients. As a multilingual representative, you will provide expert support to German-speaking clients, addressing their needs and resolving any issues they may encounter.Benefits:Competitive base salary.Generous paid vacation...
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Technical Resolution Expert
18 hours ago
Manila, National Capital Region, Philippines NICE Full timeResponsibilities and Challenges:The Global Designated Support Engineer will be responsible for providing technical assistance on applications to resolve end-user connectivity issues with the NICE suite of products. This role requires troubleshooting and diagnosing escalated customer issues in a consultative manner to arrive at a mutually beneficial solution....
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Debt Resolution Specialist
6 days ago
Manila, National Capital Region, Philippines Consistent Frozen Solutions Corporation Full timeEXCEL IN YOUR CAREER AS A DEBT RESOLUTION SPECIALISTWe are seeking a skilled Debt Resolution Specialist to join our team at Consistent Frozen Solutions Corporation.Job Summary:Responsible for contacting customers to collect outstanding payments and maintaining accurate records of all transactions.Collaborate with sales and senior management teams to reduce...
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Client Onboarding Expert
1 day ago
Manila, National Capital Region, Philippines TapTalent Full timeTapTalent is looking for a highly skilled Client Onboarding Expert to ensure seamless onboarding experiences for our clients.In this role, you will develop and implement effective onboarding strategies, provide training on product usage, and serve as the primary point of contact for customer inquiries and support issues.Key ResponsibilitiesDesign and...
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Account Resolution Expert
18 hours ago
Manila, National Capital Region, Philippines Okta, Inc. Full timeWe celebrate a variety of perspectives and experiences at Okta, Inc.We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.Collections AnalystThe World's Identity Company needs your skills!Job Responsibilities:Monitor portfolios of accounts, ensuring...
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Customer Service Expert
4 days ago
Manila, National Capital Region, Philippines ING Hubs Philippines Full timeJob OverviewING Hubs Philippines is seeking a skilled Customer Care Analyst to join our team. As a key member of our support staff, you will provide comprehensive assistance to clients across various channels.">ResponsibilitiesClient Support: Provide detailed and accurate information to clients on various topics, including but not limited to, organizational...