Technical Support Specialist Position
2 days ago
Job Overview:
Nityo Infotech is seeking a Technical Support Representative to join our team. In this role, you will be responsible for providing top-notch technical support to our customers and partners.
Key Responsibilities:
- Respond to customer inquiries via phone and email, creating and updating support tickets according to documented processes.
- Provide assistance with account status, portal access, cancellations, address validation, billing inquiries, and general order services.
- Troubleshoot SIP Trunk configurations, review SIP messages, and assign customer SIP credentials.
- Assist with troubleshooting messaging (SMS/MMS) and device connectivity issues.
- Identify and monitor potential fraud cases, including international and domestic instances.
- Review customer requests for CNAM presets and configure E911 endpoints.
Requirements:
- Bachelor's degree or equivalent work experience preferred.
- At least one year of experience in a customer-facing role.
- One year of experience working with voice technology.
- Excellent analytical, troubleshooting, and customer service skills.
- Ability to quickly learn and adapt to changing environments.
- Familiarity with helpdesk, ticketing software, and troubleshooting tools.
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