Technical Support Specialist Position

2 days ago


Makati City, National Capital Region, Philippines Nityo Infotech Full time

Job Overview:

Nityo Infotech is seeking a Technical Support Representative to join our team. In this role, you will be responsible for providing top-notch technical support to our customers and partners.

Key Responsibilities:

  • Respond to customer inquiries via phone and email, creating and updating support tickets according to documented processes.
  • Provide assistance with account status, portal access, cancellations, address validation, billing inquiries, and general order services.
  • Troubleshoot SIP Trunk configurations, review SIP messages, and assign customer SIP credentials.
  • Assist with troubleshooting messaging (SMS/MMS) and device connectivity issues.
  • Identify and monitor potential fraud cases, including international and domestic instances.
  • Review customer requests for CNAM presets and configure E911 endpoints.

Requirements:

  • Bachelor's degree or equivalent work experience preferred.
  • At least one year of experience in a customer-facing role.
  • One year of experience working with voice technology.
  • Excellent analytical, troubleshooting, and customer service skills.
  • Ability to quickly learn and adapt to changing environments.
  • Familiarity with helpdesk, ticketing software, and troubleshooting tools.


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