Technical Support Specialist
1 week ago
We are looking for a skilled Application Maintenance Support specialist to join our team in Quezon City. This is a hybrid role with 3 days of onsite work, and the schedule is from 4 pm to 1 am.
The salary for this position is up to ₱25,000 gross per month, based on industry standards and the cost of living in UP Technohub.
About the RoleThis job involves providing technical support to clients, resolving a wide range of issues including billing, account, and technical concerns. The ideal candidate should have expertise in troubleshooting and diagnosing client IT environments to identify solutions that minimize business impact and enhance client satisfaction.
- Obtained a Bachelor's Degree
- At least 6 months to 1 year of relevant working experience
- Proven ability to resolve complex technical issues
- Strong analytical skills with the ability to lead problem resolution processes
- Experience deploying solutions or workarounds for complex issues affecting business operations
A successful candidate will also have:
- Familiarity with debugging and problem recreation in diverse client IT environments
- Experience working directly with clients to communicate technical diagnoses and solutions effectively
- Ability to create and utilize knowledge assets to promote client self-sufficiency and improve internal team efficiency through digital solutions
- Demonstrated ability to coordinate and collaborate with development, services, and support teams to drive issue resolution and improve client outcomes
- Excellent communication skills, capable of directly interfacing with clients to diagnose and resolve technical or business issues
- Ability to enhance the client experience through effective problem-solving and relationship management
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