IT Technical Support Specialist

1 month ago


Makati City, National Capital Region, Philippines Hunters Hub Inc Full time
Job Description

Hunters Hub Inc is seeking a highly skilled IT Technical Support Specialist to join our team. This is a critical role that requires a deep understanding of ERP systems and excellent problem-solving skills.

Responsibilities:

  • Provide first-level support via phone, email, and online platforms for clients experiencing issues with our ERP software.
  • Analyze system logs and diagnose technical issues to identify effective solutions.
  • Work collaboratively with cross-functional teams to resolve complex problems and improve overall customer experience.
  • Develop and maintain knowledge of our ERP software, staying up-to-date with new features and enhancements.
  • Communicate effectively with clients to understand their needs and provide timely updates on issue resolution.

Requirements:

  • Bachelor's degree in Information Technology or related field.
  • At least 1 year of working experience in handling ERP systems.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Familiarity with accounting principles and practices.

What We Offer:

  • A competitive salary of $65,000 per annum.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment.
  • The chance to work with a cutting-edge ERP software and contribute to its continuous improvement.


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