IT Technical Support Specialist
1 month ago
Hunters Hub Inc is seeking a highly skilled IT Technical Support Specialist to join our team. This is a critical role that requires a deep understanding of ERP systems and excellent problem-solving skills.
Responsibilities:
- Provide first-level support via phone, email, and online platforms for clients experiencing issues with our ERP software.
- Analyze system logs and diagnose technical issues to identify effective solutions.
- Work collaboratively with cross-functional teams to resolve complex problems and improve overall customer experience.
- Develop and maintain knowledge of our ERP software, staying up-to-date with new features and enhancements.
- Communicate effectively with clients to understand their needs and provide timely updates on issue resolution.
Requirements:
- Bachelor's degree in Information Technology or related field.
- At least 1 year of working experience in handling ERP systems.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Familiarity with accounting principles and practices.
What We Offer:
- A competitive salary of $65,000 per annum.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment.
- The chance to work with a cutting-edge ERP software and contribute to its continuous improvement.
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